Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : Q_ABANDONED_INVITE_PCT or Q_ROUTED_OTHER

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type:
Disposition (4)
mediaType:
All (2) · Chat (4) · Open (sync) (4) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity > Queue (2) · Queue (2) · Queue > Q Customer (2)
displaysInFolder:
None (4) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID: (Click arrow to add another value)
dbTable:
None (4) · AG2_QUEUE_GRP_[*].ROUTED_OTHER (2) · AG2_QUEUE_[*].ROUTED_OTHER (2)
calculation:
None (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the Queue > Abandoned Inviting and Queue > Q Customer > Offered metrics. (2)
usedIn:
None (2) · Queue Outline Report (2) · Queue Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityQueuePercentAbandonedInviting (2) · QueueCustomerRoutedOther (2) · QueuePercentAbandonedInviting (2)

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