Drilldown: GCXI Metric

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GCXI Metric > internalMetricID : A_CONSULT_RCV_WARM_WRAP_TIME_AVG or A_OFFERED

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type:
Disposition (4) · Dispostion (2)
mediaType:
All (2) · Voice (4)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > Activity > Queue (2) · Queue (2)
displaysInFolder:
None (4) · Agent > State and Reason > Interaction State (2) · Designer > Survey (2) · Outbound Contact > Agent Contact (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID: (Click arrow to add another value)
dbTable:
None (4) · AG2_AGENT_GRP_[*].OFFERED (2) · AG2_AGENT_QUEUE_[*].OFFERED (2) · AG2_AGENT_[*].OFFERED (2)
calculation:
None (2) · Calculated based on the Consult Received Warm Wrap Time and Consult Received Warm Wrap Activity metrics. (2) · Calculated based on the Queue > Consult Received Warm Wrap Time and Queue > Consult Received Accepted Warm Wrap metrics. (2)
usedIn:
None (2) · Agent Activity (2) · Agent Group Queue Business Attribute Report (2) · Agent Interaction Hierarchy Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Task Dashboard (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Predictive Routing Agent Dashboard (2) · Predictive Routing Agent Occupancy Report (Active Time and Predictive) (2) · Supervisor Dashboard (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultReceivedWarmWrapTime (2) · AgentActivityOffered (2) · AgentActivityQueueOffered (2) · QueueAvgConsultReceivedWarmWrapTime (2)

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