Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
dataType:
folder:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID: (Click arrow to add another value)
dbTable:
None (4) ·
AG2_AGENT_*.FOCUS_TIME (2) ·
AG2_ID_*.FOCUS (2) ·
AG2_ID_*.FOCUS_TIME (2) ·
AG2_ID_*.GPM_ACTIVE (2) ·
AG2_ID_FCR_*.ACCEPTED_FCR (2) ·
AG2_QUEUE_*.GPM_ERROR (2) ·
AG2_QUEUE_*.GPR_ACTIVE (2) ·
AG2_QUEUE_GRP_*.GPM_ERROR (2) ·
AG2_QUEUE_GRP_*.GPR_ACTIVE (2) ·
CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) ·
CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) ·
CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) ·
GPM_FACT.AGENT_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.WAIT_TIME (2) ·
INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2)
calculation:
None (10) ·
Calculated based on the Business Attribute > Accepted in Threshold and Offered metrics. (2) ·
Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2) ·
Calculated based on the Queue > Queue Predictive Routing > Agent Score and Queue > Queue Predictive Routing > Active metrics. (2)
usedIn:
None (8) ·
Callback Details Report (2) ·
Contact Center Report (2) ·
Customer Perspective Report (2) ·
Model Efficiency (2) ·
PR Performance Dashboard (2) ·
Predictive Routing AB Testing Report (2) ·
Predictive Routing AB Testing Report (Hour) (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2)
cloud:
premise: (Click arrow to add another value)
project:
notproject:
anchor:
AgentActivityFocusTime (2) ·
BusinessAttributeBACustomerFirstContactResolutionResult (2) ·
BusinessAttributeBACustomerFocus (2) ·
BusinessAttributeBACustomerFocusTime (2) ·
BusinessAttributeBACustomerPercentAcceptServiceLevel (2) ·
BusinessAttributeBAPredictiveRoutingActive (2) ·
BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) ·
CallbackDetailPushDeliveryConfirmedTimestamp (2) ·
CallbackDetailReadyToStartTimestamp (2) ·
CallbackDetailRequestedAgentAssistance (2) ·
DetailHandlingAttemptTransferInitiatedAgent (2) ·
QueueQueuePredictiveRoutingActive (2) ·
QueueQueuePredictiveRoutingAgentScore (2) ·
QueueQueuePredictiveRoutingAvgAgentScore (2) ·
QueueQueuePredictiveRoutingError (2) ·
QueueQueuePredictiveRoutingPercentError (2)
Showing below up to 10 results in range #1 to #10.
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