Drilldown: GCXI Metric
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GCXI Metric > folder:
Queue > Q Customer & Consults 
& usedIn :
Predictive Routing Agent Occupancy or
None
& usedIn :
Predictive Routing Agent Occupancy or
None Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
Q_ABANDONED_STANDARD_TIME_MAX_CC (2) ·
Q_ACCEPTED_AGENT_THR (2) ·
Q_ACCEPTED_AGENT_TIME (2) ·
Q_ACCEPTED_THR (2) ·
Q_ACCEPTED_TIME (2) ·
Q_DISTRIBUTED_TIME_CC (2) ·
Q_ENGAGE_TIME_CC (2) ·
Q_HOLD_CC (2) ·
Q_INVITE_CC (2) ·
Q_INVITE_TIME_CC (2) ·
Q_NOTACCEPTED_CC (2) ·
Q_TRANSFER_INIT_AGENT_CC (2) ·
Q_WRAP_CC (2) ·
Q_WRAP_TIME_CC (2)
dbTable:
calculation:
None (2) ·
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted in Threshold and Queue > Q Consults > Accepted in Threshold metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Distribute Time and Queue > Q Consults > Distribute Time metrics. (2) ·
Calculated based on the following metrics from the Queue > Engage Time, Queue > Q Consult > Consult Received Engage Time, and Queue > Q Consult > Consult Received Engage Warm Time. (2) ·
Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) ·
Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) ·
Calculated based on the Queue > Invite Time, Queue > Q Consults > Consult Received Invite Time, and Queue > Q Consults > Consult Received Invite Warm Time metrics. (2) ·
Calculated based on the Queue > Invite, Queue > Q Consults > Consult Received Invite, and Queue > Q Consults > Consult Received Invite Warm metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) ·
Calculated based on the Queue > Not Accepted and Queue > Q Consults > Consults Redirected metrics. (2) ·
Calculated based on the Queue > Transfer Initiated Agent and Queue > Q Consults > Consult Transfer Initiated Agent metrics. (2) ·
Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) ·
Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
QueueCustomerAndConsultsAcceptedAgentinThreshold (2) ·
QueueCustomerAndConsultsAcceptedinThreshold (2) ·
QueueCustomerAndConsultsAcceptTime (2) ·
QueueCustomerAndConsultsAcceptTimeAgent (2) ·
QueueCustomerAndConsultsDistributeTime (2) ·
QueueCustomerAndConsultsEngageTime (2) ·
QueueCustomerAndConsultsHold (2) ·
QueueCustomerAndConsultsHoldTime (2) ·
QueueCustomerAndConsultsInvite (2) ·
QueueCustomerAndConsultsInviteTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerAndConsultsNotAccepted (2) ·
QueueCustomerAndConsultsTransferInitiatedAgent (2) ·
QueueCustomerAndConsultsWrap (2) ·
QueueCustomerAndConsultsWrapTime (2) ·
QueueQCustomerConsultsStandardAbandonedWaitingTime (2)
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