Drilldown: GCXI Metric

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GCXI Metric > folder: Queue > Q Customer & internalMetricID : A_REVENUE or Q_HANDLE_TIME_AVG

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type:
Disposition (2)
mediaType:
All (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
None (2)
calculation:
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2)
usedIn:
Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueCustomerAvgHandleTime (2)

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