Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
mediaType: (Click arrow to add another value)
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
QC_ACCEPTED_OTHER (2) ·
QC_CLEARED_STUCK (2) ·
QC_CONSULT_ACCEPTED (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_ENTERED (2) ·
QC_CONSULT_NOTACCEPTED (2) ·
QC_CONSULT_OFFERED (2) ·
QC_CONSULT_REDIRECTED (2) ·
QC_CONSULT_ROUTED_OTHER (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2)
dbTable:
None (2) ·
AG2_QUEUE_GRP_YEAR_[*].CONSULT_ENTERED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_STUCK (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_REDIRECTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ROUTED_OTHER (2) ·
AG2_QUEUE_GRP_[*].CONSULT_TRANSFER_INIT_AGENT (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_STUCK (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_ENTERED (2) ·
AG2_QUEUE_[*].CONSULT_REDIRECTED (2) ·
AG2_QUEUE_[*].CONSULT_ROUTED_OTHER (2) ·
AG2_QUEUE_[*].CONSULT_TRANSFER_INIT_AGENT (2)
calculation:
None (2) ·
Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) ·
Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) ·
Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
QueueConsultAcceptedOthers (2) ·
QueueConsultsConsultAccepted (2) ·
QueueConsultsConsultAcceptedAgentinThreshold (2) ·
QueueConsultsConsultAcceptedinThreshold (2) ·
QueueConsultsConsultAcceptTime (2) ·
QueueConsultsConsultAcceptTimeAgent (2) ·
QueueConsultsConsultCleared (2) ·
QueueConsultsConsultClearTime (2) ·
QueueConsultsConsultDistributed (2) ·
QueueConsultsConsultDistributeTime (2) ·
QueueConsultsConsultEntered (2) ·
QueueConsultsConsultNotAccepted (2) ·
QueueConsultsConsultOffered (2) ·
QueueConsultsConsultRedirected (2) ·
QueueConsultsConsultRoutedOther (2) ·
QueueConsultsConsultStuck (2) ·
QueueConsultsConsultTransferInitiatedAgent (2) ·
QueueConsultsCustomerMaxConsultClearTime (2) ·
QueueConsultsMaxConsultAcceptTime (2) ·
QueueConsultsMaxConsultAcceptTimeFmt (2) ·
QueueConsultsMaxConsultClearTimeFmt (2) ·
QueueConsultsMaxConsultDistributeTime (2) ·
QueueConsultsMaxConsultDistributeTimeFmt (2)
Showing below up to 2 results in range #1 to #2.
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