Drilldown: GCXI Metric

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GCXI Metric > folder: Chat & internalMetricID : IA_UNKNOWN_STATE_TIME_PCT or None

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type:
None (2) · Disposition (2)
mediaType:
None (2) · Chat (2)
dataType:
None (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID: (Click arrow to add another value)
dbTable:
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calculation:
None (2) · Calculated as ([Media Session] - [Customer Terminated]) - [Agent Terminated]) - [Session Inactive]) (2) · Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. (2) · Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) · Calculated as the value of the Chat > First Response Agent Time metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated as the value of the Chat > Messages From Agent metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated as the value of the Chat > Messages From Agent Size metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated as the value of the Chat > Messages From Customer metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated as the value of the Chat > Session Time metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated based on the Chat > Customer Terminated and Chat > Media Session metrics. (2) · Calculated based on the Chat > Interaction with Less Queue Time and Chat > Interactions Parked metrics. (2) · Calculated based on the Chat > Interaction with Long Queue Time and Chat > Interactions Parked metrics. (2) · Calculated based on the Chat > Media Session and Chat > Interactions Parked metrics. (2) · Calculated based on the Chat > Session Inactive and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session Missed and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session Transferred and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) · Calculated based on the Chat > Terminated and Chat > Media Session metrics. (2) · The largest value recorded in AG2_CHAT_STATS.FIRST_RESPONSE_AGENT_TIME during the reporting period. (2)
usedIn:
None (2) · Async Chat Dashboard (2) · Bot Dashboard (2) · Chat Interaction Stats (2) · Chat Message Statistics Report (2) · Chat Session Report (2) · Chat Termination Report (2) · Sessions Handled by Bots (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
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