Drilldown: GCXI Metric

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GCXI Metric > type: Other & folder: Agent > Activity > Queue & usedIn: None

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type: (Click arrow to add another value)
mediaType:
None (2) · All (2) · All (except Chat) (2) · All (Except email) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
Other values:
dbTable:
None (2) · AG2_AGENT_QUEUE-[*].SATISFACTION (2) · AG2_AGENT_QUEUE_[*].ACCEPTED (2) · AG2_AGENT_QUEUE_[*].ACCEPTED_THREAD (2) · AG2_AGENT_QUEUE_[*].ACTIONABILITY (2) · AG2_AGENT_QUEUE_[*].ACTIONABILITY_OFFERED (2) · AG2_AGENT_QUEUE_[*].AGENT_DISCONNECT_FIRST (2) · AG2_AGENT_QUEUE_[*].CONFERENCE_INITIATED (2) · AG2_AGENT_QUEUE_[*].CONFERENCE_RECEIVED_ACCEPTED (2) · AG2_AGENT_QUEUE_[*].CONSULT_INITIATED (2) · AG2_AGENT_QUEUE_[*].CONSULT_INITIATED_TIME (2) · AG2_AGENT_QUEUE_[*].CONSULT_RCV_ACC_WARM (2) · AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD (2) · AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_WRAP (2) · AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME (2) · AG2_AGENT_QUEUE_[*].CONSULT_RESPONSES (2) · AG2_AGENT_QUEUE_[*].FOCUS (2) · AG2_AGENT_QUEUE_[*].FOCUS_TIME (2) · AG2_AGENT_QUEUE_[*].HOLD (2) · AG2_AGENT_QUEUE_[*].INFLUENCE (2) · AG2_AGENT_QUEUE_[*].INFLUENCE_OFFERED (2) · AG2_AGENT_QUEUE_[*].INVITE (2) · AG2_AGENT_QUEUE_[*].INVITE_TIME (2) · AG2_AGENT_QUEUE_[*].NOTACCEPTED (2) · AG2_AGENT_QUEUE_[*].REJECTED (2) · AG2_AGENT_QUEUE_[*].RESPONDED_UNIQUE (2) · AG2_AGENT_QUEUE_[*].RESPONSES (2) · AG2_AGENT_QUEUE_[*].REVENUE (2) · AG2_AGENT_QUEUE_[*].REVENUE_OFFERED (2) · AG2_AGENT_QUEUE_[*].SATISFACTION_OFFERED (2) · AG2_AGENT_QUEUE_[*].SENTIMENT (2) · AG2_AGENT_QUEUE_[*].SENTIMENT_OFFERED (2) · AG2_AGENT_QUEUE_[*].WRAP (2) · AG2_AGENT_[*].ABANDONED_INVITE (2) · AG2_AGENT_[*].SHORT (2)
calculation:
None (2) · Calculated as AG2_AGENT_QUEUE_[*].ACTIONABILITY divided by AG2_AGENT_QUEUE_[*].ACTIONABILITY_OFFERED. (2) · Calculated as AG2_AGENT_QUEUE_[*].INFLUENCE divided by AG2_AGENT_QUEUE_[*].INFLUENCE_OFFERED. (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated based on (Activity > Queue) Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time metrics. (2) · Calculated based on the (Activity > Queue) Consult Initiated Time and Consult Initiated metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Wrap Time and Consult Received Wrap metrics. (2) · Calculated based on the (Activity > Queue) Invite Time and Invite Queue metrics. (2) · Calculated based on the (Activity > Queue) Revenue and Offered with Revenue metrics. (2) · Calculated based on the (Activity > Queue) Satisfaction and Offered with Satisfaction metrics. (2) · Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the (Agent > Activity > Queue) Accepted and Accepted Agent Queue metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Initiated Agent and Accepted Agent metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Received Accepted and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
Other values:

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