Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > Activity & usedIn: None

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None (2) · AG2_AGENT_*.CONF_ACCEPTED_ENGAGE_TIME+CONF_ACCEPTED_HOLD_TIME (2) · AG2_AGENT_*.FOCUS (2) · AG2_AGENT_*.FOCUS_TIME (2) · AG2_AGENT_*.XFER_ACCEPTED_ENGAGE_TIME + AG2_AGENT_*.XFER_ACCEPTED_HOLD_TIME (2) · AG2_AGENT_CUSTOMER_TALK_COUNT (2) · AG2_AGENT_GRP_[*].ACTIONABILITY (2) · AG2_AGENT_GRP_[*].ACTIONABILITY_OFFERED (2) · AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_AGENT_GRP_[*].INFLUENCE (2) · AG2_AGENT_GRP_[*].INFLUENCE_OFFERED (2) · AG2_AGENT_GRP_[*].INVITE (2) · AG2_AGENT_GRP_[*].REVENUE_OFFERED (2) · AG2_AGENT_GRP_[*].SATISFACTION (2) · AG2_AGENT_GRP_[*].SATISFACTION_OFFERED (2) · AG2_AGENT_GRP_[*].SENTIMENT (2) · AG2_AGENT_GRP_[*].SENTIMENT_OFFERED (2) · AG2_AGENT_GRP_[*].WRAP (2) · AG2_AGENT_QUEUE_[*].AGENT_GROUP_COMBINATION_KEY (2) · AG2_AGENT_QUEUE_[*].QUEUE_GROUP_COMBINATION_KEY (2) · AG2_AGENT_[*].ACTIONABILITY (2) · AG2_AGENT_[*].ACTIONABILITY_OFFERED (2) · AG2_AGENT_[*].CONSULT_INITIATED_TIME or AG2_AGENT_GRP_[*].CONSULT_INITIATED_TIME (2) · AG2_AGENT_[*].CONSULT_RCV_WARM_HOLD (2) · AG2_AGENT_[*].CONSULT_RCV_WARM_WRAP or AG2_AGENT_GRP_[*].CONSULT_RCV_WARM_WRAP (2) · AG2_AGENT_[*].CONSULT_RECEIVED_HOLD or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_HOLD (2) · AG2_AGENT_[*].CONSULT_RECEIVED_WRAP or AG2_AGENT_GRP_[*].CONSULT_RECEIVED_WRAP (2) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (2) · AG2_AGENT_[*].INFLUENCE (2) · AG2_AGENT_[*].INFLUENCE_OFFERED (2) · AG2_AGENT_[*].INVITE (2) · AG2_AGENT_[*].REVENUE_OFFERED (2) · AG2_AGENT_[*].SATISFACTION (2) · AG2_AGENT_[*].SATISFACTION_OFFERED (2) · AG2_AGENT_[*].SENTIMENT (2) · AG2_AGENT_[*].SENTIMENT_OFFERED (2) · AG2_AGENT_[*].WRAP (2)
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