Drilldown: GCXI Metric
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internalMetricID:
None (2) ·
QC_ACCEPTED_OTHER (2) ·
QC_CLEARED_STUCK (2) ·
QC_CONSULT_ABANDONED (2) ·
QC_CONSULT_ABANDONED_INVITE (2) ·
QC_CONSULT_ABANDONED_SHORT (2) ·
QC_CONSULT_ABANDONED_STANDARD (2) ·
QC_CONSULT_ABANDONED_STANDARD_TIME (2) ·
QC_CONSULT_ABANDONED_TIME (2) ·
QC_CONSULT_ABANDONED_TIME_MAX (2) ·
QC_CONSULT_ACCEPTED (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_ENTERED (2) ·
QC_CONSULT_NOTACCEPTED (2) ·
QC_CONSULT_OFFERED (2) ·
QC_CONSULT_RCV_ACC_WARM_TIME (2) ·
QC_CONSULT_REDIRECTED (2) ·
QC_CONSULT_ROUTED_OTHER (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2)
dbTable:
calculation:
None (2) ·
Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) ·
Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) ·
Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
QueueConsultAcceptedOthers (2) ·
QueueConsultsConsultAbandonedInviting (2) ·
QueueConsultsConsultAbandonedWaiting (2) ·
QueueConsultsConsultAbandonedWaitingTime (2) ·
QueueConsultsConsultAccepted (2) ·
QueueConsultsConsultAcceptedAgentinThreshold (2) ·
QueueConsultsConsultAcceptedinThreshold (2) ·
QueueConsultsConsultAcceptTime (2) ·
QueueConsultsConsultAcceptTimeAgent (2) ·
QueueConsultsConsultCleared (2) ·
QueueConsultsConsultClearTime (2) ·
QueueConsultsConsultDistributed (2) ·
QueueConsultsConsultDistributeTime (2) ·
QueueConsultsConsultEntered (2) ·
QueueConsultsConsultNotAccepted (2) ·
QueueConsultsConsultOffered (2) ·
QueueConsultsConsultReceivedAcceptedWarmTime (2) ·
QueueConsultsConsultRedirected (2) ·
QueueConsultsConsultRoutedOther (2) ·
QueueConsultsConsultShortAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaitingTime (2) ·
QueueConsultsConsultStuck (2) ·
QueueConsultsConsultTransferInitiatedAgent (2) ·
QueueConsultsCustomerMaxConsultClearTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) ·
QueueConsultsMaxConsultAcceptTime (2) ·
QueueConsultsMaxConsultAcceptTimeFmt (2) ·
QueueConsultsMaxConsultClearTimeFmt (2) ·
QueueConsultsMaxConsultDistributeTime (2) ·
QueueConsultsMaxConsultDistributeTimeFmt (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) ·
QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2)
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