Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > folder : Detail > Transfer or Queue > Q Consults or Queue > Q Customer & Consults > Abandoned Waiting ST1

Use the filters below to narrow your results.

type:
Date (2) · Detail (2) · Disposition (2)
mediaType:
None (2) · All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (4)
dataType:
None (2) · Number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · QC_ACCEPTED_OTHER (2) · QC_CLEARED_STUCK (2) · QC_CONSULT_ABANDONED (2) · QC_CONSULT_ABANDONED_INVITE (2) · QC_CONSULT_ABANDONED_SHORT (2) · QC_CONSULT_ABANDONED_STANDARD (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · QC_CONSULT_ACCEPTED (2) · QC_CONSULT_ACCEPTED_AGENT_THR (2) · QC_CONSULT_ACCEPTED_AGENT_TIME (2) · QC_CONSULT_ACCEPTED_THR (2) · QC_CONSULT_ACCEPTED_TIME (2) · QC_CONSULT_ACCEPTED_TIME_MAX (2) · QC_CONSULT_CLEARED (2) · QC_CONSULT_CLEARED_TIME (2) · QC_CONSULT_CLEARED_TIME_MAX (2) · QC_CONSULT_DISTRIBUTED (2) · QC_CONSULT_DISTRIBUTED_TIME (2) · QC_CONSULT_DISTRIBUTED_TIME_MAX (2) · QC_CONSULT_ENTERED (2) · QC_CONSULT_NOTACCEPTED (2) · QC_CONSULT_OFFERED (2) · QC_CONSULT_RCV_ACC_WARM_TIME (2) · QC_CONSULT_REDIRECTED (2) · QC_CONSULT_ROUTED_OTHER (2) · QC_CONSULT_TRANSFER_INIT_AGENT (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2) · T_IRF_CUSTOMER_ENGAGE_TIME (2) · T_IRF_CUSTOMER_HOLD_TIME (2) · T_IRF_CUSTOMER_WRAP_TIME (2) · T_IRF_QUEUE_DURATION (2) · T_IRF_RCV_CUSTOMER_ACW_DURATION (2) · T_IRF_RCV_CUSTOMER_HOLD_DURATION (2) · T_IRF_RCV_CUSTOMER_TALK_DURATION (2) · T_IRF_RCV_QUEUE_DURATION (2)
dbTable:
None (4)
Other values:
calculation:
None (4) · Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) · Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) · Calculated as the difference between INTERACTION_RES_FACT_TRNSFR_GI2.END_TS and INTERACTION_RES_FACT_TRNSFR_GI2.START_TS. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2)
usedIn:
None (2) · Abandon Delay Report (2) · Queue Outline Report (2) · Transfer Detail Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
Other values:

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-08-16 21:30:04)"