Drilldown: GCXI Metric
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GCXI Metric > folder 
:
Detail > Handling Attempt > Handling Predictive Routing or
Detail > Transfer or
Queue > Q Customer & Consults > Abandoned Waiting ST1
:
Detail > Handling Attempt > Handling Predictive Routing or
Detail > Transfer or
Queue > Q Customer & Consults > Abandoned Waiting ST1 Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (4) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2) ·
T_IRF_CUSTOMER_ENGAGE_TIME (2) ·
T_IRF_CUSTOMER_HOLD_TIME (2) ·
T_IRF_CUSTOMER_WRAP_TIME (2) ·
T_IRF_QUEUE_DURATION (2) ·
T_IRF_RCV_CUSTOMER_ACW_DURATION (2) ·
T_IRF_RCV_CUSTOMER_HOLD_DURATION (2) ·
T_IRF_RCV_CUSTOMER_TALK_DURATION (2) ·
T_IRF_RCV_QUEUE_DURATION (2)
dbTable:
None (4) ·
AG2_QUEUE_ABN_* (2) ·
AG2_QUEUE_ABN_[*].ABANDONED_STI_2 (2) ·
AG2_QUEUE_ABN_[*].ABANDONED_STI_ (where is a value between 1 and 20 (2) ·
and so on ) (2) ·
corresponding to the number of this threshold (2) ·
IF_IRF_GPM_FACT_GI2.ABANDONED (2) ·
IF_IRF_GPM_FACT_GI2.ABANDONED_TIME (2) ·
IF_IRF_GPM_FACT_GI2.AGENT_RANK (2) ·
IF_IRF_GPM_FACT_GI2.AGENT_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.CONF_INIT_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CONF_JOIN_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_DIAL_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_RING_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.GLOBAL_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MAX_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MEDIAN_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.MESSAGE (2) ·
IF_IRF_GPM_FACT_GI2.MIN_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.QUEUE_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.REVENUE (2) ·
IF_IRF_GPM_FACT_GI2.ROUTING_POINT_DURATION (2) ·
IF_IRF_GPM_FACT_GI2.TARGET_SIZE (2) ·
IF_IRF_GPM_FACT_GI2.TRANSFER_INIT_AGENT (2) ·
IF_IRF_GPM_FACT_GI2.WAIT_TIME (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION_RCV (2) ·
IRF_USER_DATE_GEN_1.SATISFACTION (2) ·
such as AG2_QUEUE_ABN_[*].ABANDONED_STI_1 (2)
calculation:
None (4) ·
Calculated as the difference between IF_IRF_GPM_FACT_GI2.IF_END_TS and IF_IRF_GPM_FACT_GI2.IF_START_TS. (2) ·
Calculated as the difference between INTERACTION_RES_FACT_TRNSFR_GI2.END_TS and INTERACTION_RES_FACT_TRNSFR_GI2.START_TS. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.CUSTOMER_TALK DURATION, IF_IRF_GPM_FACT_GI2.CUSTOMER_HOLD DURATION, and IF_IRF_GPM_FACT_GI2.CUSTOMER_ACW_DURATION. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.MEDIATION DURATION plus TALK_DURATION, HOLD_DURATION and AFTER_CALL_WORK_DURATION. (2) ·
Calculated as the sum of IF_IRF_GPM_FACT_GI2.PREVIOUS_MEDIATION_DURATION, plus MEDIATION DURATION and RING_DURATION. (2) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaiting (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAbandonedWaitingTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAgentRank (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingAgentScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingConferenceInitiatedTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingConferenceReceivedTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerAlertTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerDialTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerEngageTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerHandleTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerHoldTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingCustomerWrapTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingGlobalScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMaxScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMedianScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMessage (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingMinScore (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingQueueTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingResponseTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRevenue (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingRoutingPointTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSatisfaction (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingSatisfactionTurnaroundTime (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTargetSize (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTotalDuration (2) ·
DetailHandlingAttemptHandlingPredictiveRoutingTransferInitiatedAgent (2) ·
DetailTransferInteractionDuration (2) ·
DetailTransferSourceCustomerEngageTime (2) ·
DetailTransferSourceCustomerHoldTime (2) ·
DetailTransferSourceCustomerWrapTime (2) ·
DetailTransferSourceQueueTime (2) ·
DetailTransferTargetCustomerEngageTime (2) ·
DetailTransferTargetCustomerHoldTime (2) ·
DetailTransferTargetCustomerWrapTime (2) ·
DetailTransferTargetQueueTime (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) ·
QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2)
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