Drilldown: GCXI Metric

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GCXI Metric > folder : Designer > Survey or Queue > Q Consults or iWD > Email

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type:
None (4) · Disposition (2)
mediaType:
None (2) · All (except Chat) (2) · email (2) · Open (sync) (2) · Voice (2)
dataType:
None (4) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4) · QC_ACCEPTED_OTHER (2) · QC_CLEARED_STUCK (2) · QC_CONSULT_ABANDONED (2) · QC_CONSULT_ABANDONED_INVITE (2) · QC_CONSULT_ABANDONED_SHORT (2) · QC_CONSULT_ABANDONED_STANDARD (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · QC_CONSULT_ACCEPTED (2) · QC_CONSULT_ACCEPTED_AGENT_THR (2) · QC_CONSULT_ACCEPTED_AGENT_TIME (2) · QC_CONSULT_ACCEPTED_THR (2) · QC_CONSULT_ACCEPTED_TIME (2) · QC_CONSULT_ACCEPTED_TIME_MAX (2) · QC_CONSULT_CLEARED (2) · QC_CONSULT_CLEARED_TIME (2) · QC_CONSULT_CLEARED_TIME_MAX (2) · QC_CONSULT_DISTRIBUTED (2) · QC_CONSULT_DISTRIBUTED_TIME (2) · QC_CONSULT_DISTRIBUTED_TIME_MAX (2) · QC_CONSULT_ENTERED (2) · QC_CONSULT_NOTACCEPTED (2) · QC_CONSULT_OFFERED (2) · QC_CONSULT_RCV_ACC_WARM_TIME (2) · QC_CONSULT_REDIRECTED (2) · QC_CONSULT_ROUTED_OTHER (2) · QC_CONSULT_TRANSFER_INIT_AGENT (2)
dbTable:
None (6)
Other values:
calculation:
None (6) · "iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Sent" - "iWD\Email\Sent QA Review" (2) · "iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Unsolicited" - "iWD\Email\Unsolicited QA Review" (2) · Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) · Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) · Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) · Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) · Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2) · Sum("CMPL_QA_REVIEW_COUNT") (2) · Sum("CMPL_TASK_COUNT Standard Response") (2) · Sum("CMPL_TASK_COUNT") (2) · Sum("NEW_TASK_COUNT") (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2) · SumPendings("TOTAL_PENDING_TASK_COUNT") (2)
usedIn:
None (6) · Inbound Intraday Email Process Report (2) · Outbound Email Report (2) · Queue Outline Report (2) · Survey Answer Report (2) · Survey Statistics Report (2)
cloud:
None (2) · yes (6)
premise:
None (2) · yes (6)
project:
None (6) · IWD (2)
notproject:
None (6)
anchor:
Other values:

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