Drilldown: GCXI Metric

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GCXI Metric > folder : Designer > Session Block or Outbound Contact > Contact Attempt or iWD

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type:
None (4) · Disposition (2)
mediaType:
None (4) · Voice (2)
dataType:
None (4) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (6) · iWD > Capture (2) · iWD > Classification (2) · iWD > Email (2) · iWD > Queue (2)
displaysInFolder Cloud:
None (6) · "none" (2) · iWD > Email (2)
displaysInFolder Premise:
None (6)
internalMetricID:
None (6) · CA_ANSW_MACHINE (2) · CA_ATTEMPTS (2) · CA_AVG_CPD_TIME_MS (2) · CA_AVG_CPD_TRANSFER_TIME_MS (2) · CA_BUSY (2) · CA_CALLBKS_COMPL (2) · CA_CALLBKS_MISSED (2) · CA_CALLBKS_SCHEDUL (2) · CA_CANCEL (2) · CA_CPD (2) · CA_CPD_DIAL (2) · CA_CPD_DIAL_TIME_AVG_MS (2) · CA_CPD_DIAL_TIME_MS (2) · CA_CPD_TIME_MS (2) · CA_CPD_TRANSFER (2) · CA_CPD_TRANSFER_TIME_MS (2) · CA_DIAL_DROPPED (2) · CA_DIAL_MADE (2) · CA_DO_NOT_CALL (2) · CA_FAXMODEM_DETECT (2) · CA_NO_ANSWER (2) · CA_NO_RPC (2) · CA_OVERDIAL (2) · CA_PER_CALLBK_COMPL (2) · CA_PER_CALLBK_MISS (2) · CA_PER_CALLBK_SCHED (2) · CA_PORT_UNAVAILABLE (2) · CA_SIT_DETECTED (2) · CA_SIT_INVALID_NUM (2) · CA_SIT_NO_CIRCUIT (2) · CA_SIT_OPER_INTER (2) · CA_SIT_RATIO (2) · CA_SIT_REORDER (2) · CA_SIT_TOTAL (2) · CA_SIT_UNKNOWN (2)
dbTable:
None (6)
Other values:
calculation:
None (6) · Calculated as iWD > Canceled Autocompleted / iWD > Finished (2) · Calculated as iWD > Completed Overdue / iWD > Completed (2) · Calculated as Canceled - Canceled Autocompleted (2) · Calculated as Completed + Canceled (2) · Calculated as Completed - Completed Agent (2) · Calculated as Completed Agent + Canceled Agent (2) · Calculated as Completed Overdue + Canceled Overdue (2) · Calculated as Finished - Finished Agent (2) · Calculated as iWD > Finished / iWD > New (2) · Calculated as iWD > Finished Overdue / iWD > Finished (2) · Calculated as iWD > Finished Time / iWD > Finished. (2) · Calculated as Pre Source System Time / Finished. (2) · Calculated as Source System Time / Finished (2) · Calculated based on the Contact Attempt > All SIT and Contact Attempt > Attempts metrics. (2) · Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) · Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) · Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) · Calculated based on the following metrics from the Contact Attempt folder: SIT Invalid Number, SIT No Circuit, SIT Operator Intercept, SIT Reorder, SIT Vacant, SIT Detected, and SIT Unknown. (2) · Calculated based on the value of the Designer > Block Duration metric. (2) · Calculated based on the value of the Designer > No Input Error metric. (2) · Calculated based on the value of the Designer > No Match Error metric. (2) · CA_SIT_VACANT (2) · If "Finished Agent" metric is calculated: Accept Time / Finished Agent. Otherwise: Accept Time / Finished (2) · If "Finished Agent" metric is calculated: Accept To Complete Time / Finished Agent, otherwise: Accept To Complete Time / Finished (2) · If "Finished Agent" metric is calculated: Handle Time / Finished Agent, otherwise: Handle Time / Finished (2)
usedIn:
None (6) · Blocks Summary Report (2) · Campaign Callbacks Summary Report (2) · Campaign Summary Report (2) · Capture Point Business Value Report (2) · Capture Point Report (2) · Capture Point Task Duration Report (2) · Contact List Effectiveness (2) · Contact List Effectiveness Report (2) · Customer Segment Service Level Report (2) · Intraday Process Report (2) · Task Age Report (2)
cloud:
None (2) · yes (6)
premise:
None (2) · no (2) · yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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