Drilldown: GCXI Metric

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GCXI Metric > folder : Designer or Outbound Contact > Contact Attempt or iWD > Email

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type:
None (4) · Disposition (2)
mediaType:
None (2) · email (2) · Voice (2)
dataType:
None (4) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (6) · CA_ANSW_MACHINE (2) · CA_ATTEMPTS (2) · CA_AVG_CPD_TIME_MS (2) · CA_AVG_CPD_TRANSFER_TIME_MS (2) · CA_BUSY (2) · CA_CALLBKS_COMPL (2) · CA_CALLBKS_MISSED (2) · CA_CALLBKS_SCHEDUL (2) · CA_CANCEL (2) · CA_CPD (2) · CA_CPD_DIAL (2) · CA_CPD_DIAL_TIME_AVG_MS (2) · CA_CPD_DIAL_TIME_MS (2) · CA_CPD_TIME_MS (2) · CA_CPD_TRANSFER (2) · CA_CPD_TRANSFER_TIME_MS (2) · CA_DIAL_DROPPED (2) · CA_DIAL_MADE (2) · CA_DO_NOT_CALL (2) · CA_FAXMODEM_DETECT (2) · CA_NO_ANSWER (2) · CA_NO_RPC (2) · CA_OVERDIAL (2) · CA_PER_CALLBK_COMPL (2) · CA_PER_CALLBK_MISS (2) · CA_PER_CALLBK_SCHED (2) · CA_PORT_UNAVAILABLE (2) · CA_SIT_DETECTED (2) · CA_SIT_INVALID_NUM (2) · CA_SIT_NO_CIRCUIT (2) · CA_SIT_OPER_INTER (2) · CA_SIT_RATIO (2) · CA_SIT_REORDER (2) · CA_SIT_TOTAL (2) · CA_SIT_UNKNOWN (2)
dbTable:
None (4)
Other values:
calculation:
None (6) · "iWD\Email\Sent" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Sent" - "iWD\Email\Sent QA Review" (2) · "iWD\Email\Sent" - "iWD\Email\Unsolicited" - "iWD\Email\Agent Reply" - "iWD\Email\Automated Reply" - "iWD\Email\Sent ACK" (2) · "iWD\Email\Unsolicited" - "iWD\Email\Unsolicited QA Review" (2) · Calculated as iWD > Email > Agent Reply - iWD > Email > Agent Reply QA Review (2) · Calculated as iWD > Email > Sent QA Review / iWD > Email > Sent without ACK (2) · Calculated based on the Contact Attempt > All SIT and Contact Attempt > Attempts metrics. (2) · Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) · Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) · Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2) · Calculated based on the following metrics from the Contact Attempt folder: SIT Invalid Number, SIT No Circuit, SIT Operator Intercept, SIT Reorder, SIT Vacant, SIT Detected, and SIT Unknown. (2) · CA_SIT_VACANT (2) · Sum("CMPL_QA_REVIEW_COUNT") (2) · Sum("CMPL_TASK_COUNT Standard Response") (2) · Sum("CMPL_TASK_COUNT") (2) · Sum("NEW_TASK_COUNT") (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundAcknowledgement", "CMPL_TASK_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_QA_REVIEW_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Subtype"@"Interaction Subtype" = "OutboundNew", "CMPL_TASK_COUNT", 0)) (2) · Sum(IF("iWD\Agent\Interaction Type"@"Interaction Type" = "Outbound", "CMPL_TASK_COUNT", 0)) (2) · SumPendings("TOTAL_PENDING_TASK_COUNT") (2)
usedIn:
None (6) · Campaign Callbacks Summary Report (2) · Campaign Summary Report (2) · Contact List Effectiveness (2) · Contact List Effectiveness Report (2) · Inbound Intraday Email Process Report (2) · Outbound Email Report (2)
cloud:
None (2) · yes (6)
premise:
None (2) · yes (6)
project:
None (6) · IWD (2)
notproject:
None (6)
anchor:
Other values:

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