Drilldown: GCXI Metric

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GCXI Metric > folder : Chat > Thread or Queue > Q Customer & Consults & usedIn: Queue Outline Report

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type:
Disposition (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · Q_ABANDONED_INVITE_CC (2) · Q_ABANDONED_SHORT_CC (2) · Q_ABANDONED_STANDARD_CC (2) · Q_ABANDONED_TIME_CC (2) · Q_ABANDONED_WAIT_CC (2) · Q_ACCEPTED_AGENT_CC (2) · Q_ACCEPTED_CC (2) · Q_ACCEPTED_OTHER_CC (2) · Q_CLEARED_CC (2) · Q_CLEARED_TIME_CC (2) · Q_ENTERED_CC (2) · Q_OFFERED_CC (2) · Q_REDIRECTED_CC (2) · Q_ROUTED_OTHER_CC (2) · Q_STUCK_CC (2)
dbTable:
None (2)
calculation:
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Entered and Queue > Q Consult > Entered metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Agent and Queue > Q Consults > Consult Received Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted and Queue > Q Consults > Consult Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Other and Queue > Q Consults > Accepted Other metrics. (2) · Calculated as the sum of the Queue > Q Customer > Clear Time and Queue > Q Consults > Consult Clear Time metrics. (2) · Calculated as the sum of the Queue > Q Customer > Cleared and Queue > Q Consults > Cleared metrics. (2) · Calculated as the sum of the Queue > Q Customer > Distributed and Queue > Q Consults > Distributed metrics. (2) · Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Offered and Queue > Q Consult > Consult Offered. (2) · Calculated based on the Queue > Q Customer > Redirected and Queue > Q Consults > Consult Redirected metrics. (2) · Calculated based on the Queue > Routed Other and Queue > Q Consults > Consult Routed Other metrics . (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) · Calculated based on the Queue > Stuck and Queue > Q Consults > Consult Stuck metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueCustomerAndConsultsAbandonedInviting (2) · QueueCustomerAndConsultsAbandonedWaiting (2) · QueueCustomerAndConsultsAbandonedWaitingTime (2) · QueueCustomerAndConsultsAccepted (2) · QueueCustomerAndConsultsAcceptedAgent (2) · QueueCustomerAndConsultsAcceptedOthers (2) · QueueCustomerAndConsultsCleared (2) · QueueCustomerAndConsultsClearTime (2) · QueueCustomerAndConsultsDistributed (2) · QueueCustomerAndConsultsEntered (2) · QueueCustomerAndConsultsOffered (2) · QueueCustomerAndConsultsRedirected (2) · QueueCustomerAndConsultsRoutedOther (2) · QueueCustomerAndConsultsShortAbandonedWaiting (2) · QueueCustomerAndConsultsStandardAbandonedWaiting (2) · Stuck (2)

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