Drilldown: GCXI Metric
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- AppSection (42)
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- Article (6718)
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Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
QC_CONSULT_ABANDONED_STANDARD_TIME (2) ·
QC_CONSULT_ABANDONED_TIME (2) ·
QC_CONSULT_ABANDONED_TIME_MAX (2) ·
QC_CONSULT_ACCEPTED_AGENT_THR (2) ·
QC_CONSULT_ACCEPTED_AGENT_TIME (2) ·
QC_CONSULT_ACCEPTED_THR (2) ·
QC_CONSULT_ACCEPTED_TIME (2) ·
QC_CONSULT_ACCEPTED_TIME_MAX (2) ·
QC_CONSULT_CLEARED_TIME (2) ·
QC_CONSULT_CLEARED_TIME_MAX (2) ·
QC_CONSULT_DISTRIBUTED_TIME (2) ·
QC_CONSULT_DISTRIBUTED_TIME_MAX (2) ·
QC_CONSULT_NOTACCEPTED (2) ·
QC_CONSULT_RCV_ACC_WARM_TIME (2) ·
QC_CONSULT_TRANSFER_INIT_AGENT (2)
dbTable:
None (4) ·
AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION (2) ·
AG2_CHAT_THREAD_STATS.ENGAGEMENTS (2) ·
AG2_CHAT_THREAD_STATS.HANDLE_DURATION (2) ·
AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS (2) ·
AG2_CHAT_THREAD_STATS.MSG_FROM_AGENTS_SIZE (2) ·
AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS (2) ·
AG2_CHAT_THREAD_STATS.MSG_FROM_CUSTOMERS_SIZE ??? (2) ·
AG2_CHAT_THREAD_STATS.SESSIONS (2) ·
AG2_CHAT_THREAD_STATS.THREADS (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABN_STANDARD_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_TRANSFER_INIT_AGENT (2) ·
AG2_QUEUE_[*].CONSULT_ABANDONED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ABANDONED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_ABN_STANDARD_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_AGENT_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_THR (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM_TIME (2) ·
AG2_QUEUE_[*].CONSULT_TRANSFER_INIT_AGENT (2)
calculation:
None (4) ·
Calculated as AG2_CHAT_THREAD_STATS.AGENT_REPLY_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS (2) ·
Calculated as AG2_CHAT_THREAD_STATS.HANDLE_DURATION divided by AG2_CHAT_THREAD_STATS.THREADS (2) ·
Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
ChatThreadAverageThreadHandleTime (2) ·
ChatThreadAverageThreadResponseTime (2) ·
ChatThreadEngagements (2) ·
ChatThreadThreadAgentMessages (2) ·
ChatThreadThreadAgentMessagesSize (2) ·
ChatThreadThreadCustomerMessages (2) ·
ChatThreadThreadCustomerMessagesSize (2) ·
ChatThreadThreadHandleTime (2) ·
ChatThreadThreadResponseTime (2) ·
ChatThreadThreads (2) ·
ChatThreadThreadSessions (2) ·
QueueConsultsConsultAbandonedWaitingTime (2) ·
QueueConsultsConsultAcceptedAgentinThreshold (2) ·
QueueConsultsConsultAcceptedinThreshold (2) ·
QueueConsultsConsultAcceptTime (2) ·
QueueConsultsConsultAcceptTimeAgent (2) ·
QueueConsultsConsultClearTime (2) ·
QueueConsultsConsultDistributeTime (2) ·
QueueConsultsConsultNotAccepted (2) ·
QueueConsultsConsultReceivedAcceptedWarmTime (2) ·
QueueConsultsConsultStandardAbandonedWaitingTime (2) ·
QueueConsultsConsultTransferInitiatedAgent (2) ·
QueueConsultsCustomerMaxConsultClearTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTime (2) ·
QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) ·
QueueConsultsMaxConsultAcceptTime (2) ·
QueueConsultsMaxConsultAcceptTimeFmt (2) ·
QueueConsultsMaxConsultClearTimeFmt (2) ·
QueueConsultsMaxConsultDistributeTime (2) ·
QueueConsultsMaxConsultDistributeTimeFmt (2)
Showing below up to 4 results in range #1 to #4.
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