Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > folder : Chat > Agent or Queue > Q Customer & Consults

Use the filters below to narrow your results.

type:
None (2) · Disposition (2)
mediaType:
None (2) · All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · Q_ABANDONED_INVITE_CC (2) · Q_ABANDONED_SHORT_CC (2) · Q_ABANDONED_STANDARD_CC (2) · Q_ABANDONED_STANDARD_TIME_MAX_CC (2) · Q_ABANDONED_TIME_CC (2) · Q_ABANDONED_WAIT_CC (2) · Q_ACCEPTED_AGENT_CC (2) · Q_ACCEPTED_AGENT_THR (2) · Q_ACCEPTED_AGENT_TIME (2) · Q_ACCEPTED_CC (2) · Q_ACCEPTED_OTHER_CC (2) · Q_ACCEPTED_THR (2) · Q_ACCEPTED_TIME (2) · Q_CLEARED_CC (2) · Q_CLEARED_TIME_CC (2) · Q_DISTRIBUTED_TIME_CC (2) · Q_ENGAGE_TIME_CC (2) · Q_ENTERED_CC (2) · Q_HOLD_CC (2) · Q_INVITE_CC (2) · Q_INVITE_TIME_CC (2) · Q_NOTACCEPTED_CC (2) · Q_OFFERED_CC (2) · Q_REDIRECTED_CC (2) · Q_ROUTED_OTHER_CC (2) · Q_STUCK_CC (2) · Q_TRANSFER_INIT_AGENT_CC (2) · Q_WRAP_CC (2) · Q_WRAP_TIME_CC (2)
dbTable:
None (4) · AG2_CHAT_AGENT.ACCEPTED (2) · AG2_CHAT_AGENT.ACCEPTED_LONG (2) · AG2_CHAT_AGENT.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME (2) · AG2_CHAT_AGENT_*.ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.FOCUS (2) · AG2_CHAT_AGENT_*.FOCUS_TIME (2) · AG2_CHAT_AGENT_*.HOLD_TIME (2) · AG2_CHAT_AGENT_*.OFFERED (2) · AG2_CHAT_AGENT_*.REJECTED (2) · AG2_CHAT_AGENT_*.WRAP_TIME (2) · AG2_CHAT_AGENT_GRP.ACCEPTED (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME (2) · AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_THR (2) · AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_TIME (2) · AG2_QUEUE_GRP_[*].ACCEPTED_TIME (2) · AG2_QUEUE_[*].ACCEPTED_AGENT_THR (2) · AG2_QUEUE_[*].ACCEPTED_AGENT_TIME (2) · AG2_QUEUE_[*].ACCEPTED_TIME (2)
calculation:
None (4) · Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. (2) · Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends). (2) · Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) · Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) · Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Entered and Queue > Q Consult > Entered metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Agent and Queue > Q Consults > Consult Received Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted and Queue > Q Consults > Consult Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted in Threshold and Queue > Q Consults > Accepted in Threshold metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Other and Queue > Q Consults > Accepted Other metrics. (2) · Calculated as the sum of the Queue > Q Customer > Clear Time and Queue > Q Consults > Consult Clear Time metrics. (2) · Calculated as the sum of the Queue > Q Customer > Cleared and Queue > Q Consults > Cleared metrics. (2) · Calculated as the sum of the Queue > Q Customer > Distribute Time and Queue > Q Consults > Distribute Time metrics. (2) · Calculated as the sum of the Queue > Q Customer > Distributed and Queue > Q Consults > Distributed metrics. (2) · Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Offered metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated based on the following metrics from the Queue > Engage Time, Queue > Q Consult > Consult Received Engage Time, and Queue > Q Consult > Consult Received Engage Warm Time. (2) · Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) · Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) · Calculated based on the Queue > Invite Time, Queue > Q Consults > Consult Received Invite Time, and Queue > Q Consults > Consult Received Invite Warm Time metrics. (2) · Calculated based on the Queue > Invite, Queue > Q Consults > Consult Received Invite, and Queue > Q Consults > Consult Received Invite Warm metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) · Calculated based on the Queue > Not Accepted and Queue > Q Consults > Consults Redirected metrics. (2) · Calculated based on the Queue > Offered and Queue > Q Consult > Consult Offered. (2) · Calculated based on the Queue > Q Customer > Redirected and Queue > Q Consults > Consult Redirected metrics. (2) · Calculated based on the Queue > Routed Other and Queue > Q Consults > Consult Routed Other metrics . (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) · Calculated based on the Queue > Stuck and Queue > Q Consults > Consult Stuck metrics. (2) · Calculated based on the Queue > Transfer Initiated Agent and Queue > Q Consults > Consult Transfer Initiated Agent metrics. (2) · Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) · Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2)
usedIn:
None (4) · Async Chat Dashboard (2) · Asynchronous Chat Dashboard (2) · Chat Agent Stats (2) · Chat Agents Stats (2) · Chat Engagement Report (2) · Interactions Acceptance Report (2) · Queue Outline Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
Other values:

Showing below up to 4 results in range #1 to #4.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-01 05:44:38)"