Drilldown: GCXI Metric
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- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
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- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
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- ArticleSimplified (24)
- ArticleUnstructured (740)
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- BDSMetric (61)
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- Browser (7)
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- CapabilitiesTable (28)
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- Videos (676)
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- All pages (18356)
Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
Q_ABANDONED_STANDARD_TIME_MAX (2) ·
Q_ACCEPTED_AGENT_THR (2) ·
Q_CLEARED_TIME (2) ·
Q_CLEARED_TIME_MAX (2) ·
Q_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY_ABN (2) ·
Q_DATE_TIME_KEY_ANS (2) ·
Q_DISTRIBUTED_TIME (2) ·
Q_DISTRIBUTED_TIME_MAX (2) ·
Q_GROUP_COMBINATION (2) ·
Q_GROUP_COMBINATION_ABN (2) ·
Q_GROUP_COMBINATION_ACC (2) ·
Q_NOTACCEPTED (2)
dbTable:
None (4) ·
AG2_CHAT_AGENT.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT.INVITE_ACC_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP (2) ·
AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP (2) ·
AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_CHAT_AGENT_*.ENGAGE_TIME (2) ·
AG2_CHAT_AGENT_*.HOLD_TIME (2) ·
AG2_CHAT_AGENT_*.REJECTED (2) ·
AG2_CHAT_AGENT_*.WRAP_TIME (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) ·
AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) ·
AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) ·
AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME (2) ·
AG2_QUEUE_ABN_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ABN_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].CLEARED_TIME (2) ·
AG2_QUEUE_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].GROUP_COMBINATION_KEY (2)
calculation:
None (4) ·
Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) ·
Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) ·
Calculated as the sum of the Queue > Redirected and Queue > Q Customer > Abandoned Inviting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
ChatAgentAbandonedWaitingTime (2) ·
ChatAgentAlertDuration (2) ·
ChatAgentcHoldTime (2) ·
ChatAgentConsultReceivedEngageTime (2) ·
ChatAgentConsultReceivedEngageWarmTime (2) ·
ChatAgentConsultReceivedHoldTime (2) ·
ChatAgentConsultReceivedTime (2) ·
ChatAgentConsultReceivedWarmHoldTime (2) ·
ChatAgentConsultReceivedWarmTime (2) ·
ChatAgentConsultReceivedWarmWrap (2) ·
ChatAgentConsultReceivedWarmWrapTime (2) ·
ChatAgentConsultReceivedWrap (2) ·
ChatAgentConsultReceivedWrapTime (2) ·
ChatAgentEngageTime (2) ·
ChatAgentInteractionsLessTimetoAccept (2) ·
ChatAgentInteractionsLongTimetoAccept (2) ·
ChatAgentRejected (2) ·
ChatAgentWrapTime (2) ·
QueueCustomerAcceptedAgentinThreshold (2) ·
QueueCustomerClearTime (2) ·
QueueCustomerDistributeTime (2) ·
QueueCustomerGroupCombination (2) ·
QueueCustomerGroupCombinationAbn (2) ·
QueueCustomerGroupCombinationAns (2) ·
QueueCustomerMaxClearTime (2) ·
QueueCustomerMaxDistributeTime (2) ·
QueueCustomerMaxDistributeTimeFmt (2) ·
QueueCustomerMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerNotAccepted (2) ·
QueueCustomerStartDateTimeKey (2) ·
QueueCustomerStartDateTimeKeyAbn (2) ·
QueueCustomerStartDateTimeKeyAns (2)
Showing below up to 4 results in range #1 to #4.
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