Drilldown: GCXI Metric

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GCXI Metric > folder : Chat > Agent or Queue & usedIn: None

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type:
None (4) · Disposition (2)
mediaType:
None (2) · All (2) · All (except Chat) (2) · All (except email) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (2) · A_CONSULT_RCV_WARM_WRAP_TIME_AVG (2) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · QC_CONSULT_RCV_ACC_WARM (2) · QC_CONSULT_RCV_WARM_HOLD (2) · QC_CONSULT_RCV_WARM_HOLD_TIME (2) · QC_CONSULT_RCV_WARM_INVITE (2) · QC_CONSULT_RCV_WARM_INVITE_TIME (2) · QC_CONSULT_RCV_WARM_TIME (2) · QC_CONSULT_RCV_WARM_WRAP (2) · QC_CONSULT_RECEIVED_ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_HOLD (2) · QC_CONSULT_RECEIVED_HOLD_TIME (2) · QC_CONSULT_RECEIVED_INVITE (2) · QC_CONSULT_RECEIVED_INVITE_TIME (2) · QC_CONSULT_RECEIVED_TIME_AVG (2) · QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) · QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) · QC_CONSULT_RECEIVED_WRAP (2) · QC_CONSULT_RECEIVED_WRAP_TIME (2) · Q_ABANDONED_SHORT_PCT (2) · Q_ABANDONED_STANDARD_TIME (2) · Q_ABANDONED_TIME (2) · Q_ACCEPTED_AGENT_TIME (2) · Q_ACCEPTED_AGENT_TIME_AVG (2) · Q_ACCEPTED_TIME (2) · Q_ASA (2) · Q_CONFERENCE_INIT_AGENT (2) · Q_CONSULT_RCV_WARM_TIME_AVG (2) · Q_DATE_TIME_KEY (2) · Q_HANDLE_TIME (2) · Q_HOLD (2) · Q_INVITE (2) · Q_INVITE_TIME (2) · Q_WRAP (2)
dbTable:
None (4)
Other values:
calculation:
None (4) · Calculated as AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME, or as AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME + AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) · Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) · Calculated based on the following metrics from the Queue folder: Engage Time, Wrap Time, Hold Time, Consult Received Time, and Consult Received Wrap Time, Consult Received Warm Time, and Consult Received Warm Wrap metrics. Time Queue (2) · Calculated based on the Queue > Accept Time Agent and Queue > Accepted Agent metrics. (2) · Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) · Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2) · Calculated based on the Queue > Consult Received Warm Time and Queue > Consult Received Accepted Warm metrics. (2) · Calculated based on the Queue > Consult Received Warm Wrap Time and Queue > Consult Received Accepted Warm Wrap metrics. (2) · Calculated based on the Queue > Consult Received Wrap Time and Queue > Consult Received Wrap metrics. (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Entered metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
Other values:

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