Drilldown: GCXI Metric

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GCXI Metric > folder : Chat > Agent or Designer > Session Block or Designer > Survey

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type:
None (4)
mediaType:
None (4)
dataType:
None (4) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4)
dbTable:
None (4) · AG2_CHAT_AGENT.ACCEPTED (2) · AG2_CHAT_AGENT.ACCEPTED_LONG (2) · AG2_CHAT_AGENT.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP (2) · AG2_CHAT_AGENT_*.CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_HOLD_TIME (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP (2) · AG2_CHAT_AGENT_*.CONSULT_RECEIVED_WRAP_TIME (2) · AG2_CHAT_AGENT_*.ENGAGE_TIME (2) · AG2_CHAT_AGENT_*.FOCUS (2) · AG2_CHAT_AGENT_*.FOCUS_TIME (2) · AG2_CHAT_AGENT_*.HOLD_TIME (2) · AG2_CHAT_AGENT_*.OFFERED (2) · AG2_CHAT_AGENT_*.REJECTED (2) · AG2_CHAT_AGENT_*.WRAP_TIME (2) · AG2_CHAT_AGENT_GRP.ACCEPTED (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_LONG (2) · AG2_CHAT_AGENT_GRP.ACCEPTED_SHORT (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME (2) · AG2_CHAT_AGENT_GRP.INVITE_ACC_TIME_MAX (2) · AG2_CHAT_STATS_*.ABANDONED_WAITING_TIME (2) · AG2_SDR_SESS_BLOCK_*.BLOCKS (2) · AG2_SDR_SESS_BLOCK_*.DURATION (2) · AG2_SDR_SESS_BLOCK_*.NO_INPUT_ERROR (2) · AG2_SDR_SESS_BLOCK_*.NO_MATCH_ERROR (2) · AG2_SDR_SESS_BLOCK_*.STRIKEOUT (2) · AG2_SDR_SESS_BLOCK_*.SUCCESS (2) · AG2_SDR_SURVEY_*.ANSWERED (2) · AG2_SDR_SURVEY_*.NO_INPUT_ERROR (2) · AG2_SDR_SURVEY_*.SURVEY_COUNT (2)
calculation:
None (4) · Calculated as Chat > Agent > Focus Time divided by Chat > Agent > Accepted Unique. (2) · Calculated as the difference between the time when the agent joins the chat and the time when the agent leaves the chat (or the time the chat ends). (2) · Calculated as the difference between the values of the Designer > Offered and Designer > Accepted metrics. (2) · Calculated as the sum of Chat > Agent > Consult Received Engage Time plus Chat > Agent > Consult Received Hold Time. (2) · Calculated as the sum of Chat > Agent > Consult Received Warm Engage Time plus Chat > Agent > Consult Received Warm Hold Time. (2) · Calculated as the value of the Chat > Agent > Alert Duration metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions Less Time to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Interactions LongTime to Accept metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated as the value of the Chat > Agent > Offered metric divided by the value of the Chat > Agent > Accepted metric. (2) · Calculated based on the value of the Designer > Accepted (Agent > Activity > Accepted) metric. (2) · Calculated based on the value of the Designer > Block Duration metric. (2) · Calculated based on the value of the Designer > No Input Error metric. (2) · Calculated based on the value of the Designer > No Match Error metric. (2)
usedIn:
None (4) · Async Chat Dashboard (2) · Asynchronous Chat Dashboard (2) · Blocks Summary Report (2) · Chat Agent Stats (2) · Chat Agents Stats (2) · Chat Engagement Report (2) · Interactions Acceptance Report (2) · Survey Answer Report (2) · Survey Statistics Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
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