Drilldown: GCXI Metric

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GCXI Metric > folder : Chat or Detail > Handling Attempt & usedIn: None

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type:
None (2) · Detail (2) · Disposition (2)
mediaType:
None (2) · All (2) · All (except Email) (2) · Chat (2)
dataType:
None (2) · Character (2) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · ??? (2) · IRF_REVENUE (2) · IRF_SATISFACTION (2)
dbTable:
None (2) · ? (2) · AG2_CHAT_SESSION_*.SESSION_TIME (2) · AG2_CHAT_STATS_*.ACTIVE_IDLE (2) · AG2_CHAT_STATS_*.AGENTS (2) · AG2_CHAT_STATS_*.AGENT_REPLY_TIME (2) · AG2_CHAT_STATS_*.AGENT_RESPONSES (2) · AG2_CHAT_STATS_*.AGENT_RESPONSE_TIME_MAX (2) · AG2_CHAT_STATS_*.AGENT_WAIT (2) · AG2_CHAT_STATS_*.AGENT_WAIT_TIME (2) · AG2_CHAT_STATS_*.AGENT_WAIT_TIME_MAX (2) · AG2_CHAT_STATS_*.CUSTOMER_RESPONSES (2) · AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME (2) · AG2_CHAT_STATS_*.CUSTOMER_RESPONSE_TIME_MAX (2) · AG2_CHAT_STATS_*.CUSTOMER_WAIT (2) · AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME (2) · AG2_CHAT_STATS_*.CUSTOMER_WAIT_TIME_MAX (2) · AG2_CHAT_STATS_*.FIRST_AGENT_WAIT_TIME (2) · AG2_CHAT_STATS_*.FIRST_BOT_WAIT_TIME (2) · AG2_CHAT_STATS_*.FIRST_RESPONSE_WAIT_TIME (2) · AG2_CHAT_STATS_*.MSG_FROM_AGENTS_SIZE (2) · AG2_CHAT_STATS_*.MSG_FROM_BOT (2) · AG2_CHAT_STATS_*.MSG_FROM_BOT_SIZE (2) · AG2_CHAT_STATS_*.MSG_FROM_CUSTOMERS_SIZE (2) · AG2_CHAT_STATS_*.PARKING_DURATION (2) · AG2_CHAT_STATS_*.PARKING_DURATION_MAX (2) · AG2_CHAT_STATS_*.SESSIONS_DISCONNECTED (2) · AG2_CHAT_STATS_*.SESSIONS_PARKED (2) · AG2_CHAT_STATS_*.SESSIONS_PARKED_LONG (2) · AG2_CHAT_STATS_*.SESSIONS_PARKED_SHORT (2) · AG2_CHAT_STATS_*.SESSION_ENDED_NORMALLY (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME (2) · INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2) · IRF_USER_DATA_GEN_1.REVENUE (2) · IRF_USER_DATA_GEN_1.SATISFACTION (2)
calculation:
None (4) · Calculated as the value of First Response Wait Time minus the value of First Agent Wait Time. (2) · Calculated as the value of the Chat > First Response Agent Time metric divided by the value of the Chat > Media Sessions metric. (2) · Calculated based on the Chat > Interaction with Less Queue Time and Chat > Interactions Parked metrics. (2) · Calculated based on the Chat > Interaction with Long Queue Time and Chat > Interactions Parked metrics. (2) · Calculated based on the Chat > Media Session and Chat > Interactions Parked metrics. (2) · The largest value recorded in AG2_CHAT_STATS.FIRST_RESPONSE_AGENT_TIME during the reporting period. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
Other values:

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