Drilldown: GCXI Metric
Choose a table:
- AppSection (42)
- Application (19)
- ArchitectureArticle (1)
- Article (6718)
- ArticleCloudRN (89)
- ArticleGlossary (0)
- ArticleHelmRN (43)
- ArticleIndexRN (2)
- ArticleKVP (3)
- ArticleMaturity (64)
- ArticlePEServiceArchitecture (57)
- ArticlePEServiceDeploy (60)
- ArticlePEServiceMetrics (103)
- ArticlePEServiceObservability (44)
- ArticlePEServicePorts (14)
- ArticlePEServiceUpgrade (35)
- ArticleServiceHA (45)
- ArticleServiceUpgrade (0)
- ArticleSimplified (24)
- ArticleUnstructured (740)
- ArticleUpgrades (0)
- BDSMetric (61)
- Boilerplate (10)
- Browser (7)
- CAPDetails (6)
- CSDTArticle (2)
- CapabilitiesTable (28)
- CapabilitiesUseCasesTable (11)
- CloudRN (56)
- Component (70)
- ComponentRN (1494)
- ContentAreaLandingPage (8)
- ContentAreaLandingPageSection (37)
- ContentAreaSection (8)
- CustomArticle1 (0)
- CustomSection1 (120)
- DRType (4)
- DefinePlatforms (6)
- DeploymentType (5)
- DeprecationNotices (40)
- EOL (813)
- EOL XR (3)
- EngageRole (4)
- EngageServices (4)
- Environment (4)
- FAQ (41)
- FAQ Article (8)
- FeatureSection (118)
- FeatureTopic (5)
- FeatureTopicCategory (13)
- GCXI Attribute (866)
- GCXI Folder (142)
- GCXI Form (132)
- GCXI Metric (2044)
- GCXI Report (210)
- GEC AzAWSDiffs UseCases (44)
- GEcCap (81)
- GEcCompliance (9)
- GEcTelCon (19)
- GEcUC (42)
- GenerateCargoContent (1)
- GetStarted (21)
- GlossaryTooltip (1)
- HAType (5)
- HIW (40)
- HelmChartParameter (0)
- IncludedService (64)
- IncludedServiceHA (18)
- IncludedServiceUpgradeStrategy (28)
- Issue (4935)
- IssueCategory (8)
- IssueType (0)
- JDTest FeatureSupport (5)
- JiraIssue (10)
- KBArticle (4)
- KVP (83)
- MLSummary (15)
- MintyDocsGlossary (0)
- MintyDocsManual (407)
- MintyDocsProduct (146)
- MintyDocsProductLandingSections (562)
- MintyDocsVersion (247)
- Notices (437)
- PDMColumn (3423)
- PDMIndexItem (274)
- PDMRef (1102)
- PDMTable (286)
- PDMView (28)
- PDMViewColumn (282)
- PDMs SubjectArea (0)
- PEAlert (851)
- PEArchitecture (17)
- PEArchitectureSection (0)
- PEBlueGreenUpgrade (5)
- PEC Applications MasterList (20)
- PEC User Role MasterList (4)
- PEConfigOption (146)
- PEConnections (809)
- PEEvent (66)
- PEEventAttr (94)
- PEMetric (2042)
- PEMetric JD2 (4)
- PEMonitoring (105)
- PEPorts (66)
- PEPrerequisites (55)
- PESystemMetric (18)
- PageType (11)
- Platform (0)
- PrimaryUnitValues (2)
- Product (8)
- ProductCategory (4)
- ProductLine (4)
- ProductLineCategory (4)
- Protocols (17)
- PublicUseCase (12)
- RNElements (10234)
- RNSection (49)
- RTR Stats (109)
- ReleaseCategory (0)
- ReleaseType (6)
- Role (7)
- SMART AdditionalBenefits (0)
- SMART Benchmark MasterList (58)
- SMART Benefits (703)
- SMART BusinessImageFlow (171)
- SMART Canonical (115)
- SMART CloudAssumptions (3)
- SMART DataSheetFlow (563)
- SMART DistributionImageFlow (14)
- SMART HybridAssumptions (1)
- SMART Meta (115)
- SMART Popular (9)
- SMART PremiseAssumptions (5)
- SMART SolutionAboutPage (40)
- SMART UseCase (117)
- SMART Versions (0)
- SOW (5)
- SalesUseCase (0)
- Section (17278)
- SectionBrowser (35)
- SectionThirdPartyItem (222)
- SecurityBoilerplate (104)
- SelfHelpManual (2)
- Service (27)
- ServiceGroup (0)
- SimpleArticle (4)
- SimpleSection (7)
- StandardMetadataFeatureTopic (0)
- StandardMetadataFeatureTopicCategory (0)
- StandardMetadataRole (0)
- TSSection (699)
- TaskSummary (71)
- Test Capabilities (89)
- ThirdPartyItem (19)
- TrafficTypes (4)
- Type (8)
- UITab (50)
- UpgradeMode (0)
- UpgradeStrategy (3)
- Version (4)
- VersionCategory (4)
- VideoGallery (12)
- Videos (676)
- WorkspaceArticle (164)
- All pages (18357)
Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
??? (2) ·
Q_ABANDONED_STANDARD (2) ·
Q_ABANDONED_STANDARD_TIME_MAX (2) ·
Q_ACCEPTED_AGENT_THR (2) ·
Q_ACCEPTED_PCT (2) ·
Q_ACCEPTED_TIME_MAX (2) ·
Q_CLEARED (2) ·
Q_CLEARED_STUCK (2) ·
Q_CLEARED_TIME (2) ·
Q_CLEARED_TIME_AVG (2) ·
Q_CLEARED_TIME_MAX (2) ·
Q_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY_ABN (2) ·
Q_DATE_TIME_KEY_ANS (2) ·
Q_DISTRIBUTED_ (2) ·
Q_DISTRIBUTED_PCT (2) ·
Q_DISTRIBUTED_TIME (2) ·
Q_DISTRIBUTED_TIME_AVG (2) ·
Q_DISTRIBUTED_TIME_MAX (2) ·
Q_ENGAGE_TIME_AVG (2) ·
Q_GROUP_COMBINATION (2) ·
Q_GROUP_COMBINATION_ABN (2) ·
Q_GROUP_COMBINATION_ACC (2) ·
Q_HANDLE_TIME_AVG (2) ·
Q_NOTACCEPTED (2) ·
Q_OFFERED (2) ·
Q_REDIRECTED (2) ·
Q_ROUTED_OTHER (2)
dbTable:
None (4) ·
AG2_ID_*.GPM_ACTIVE (2) ·
AG2_QUEUE_*.GPM_ERROR (2) ·
AG2_QUEUE_ABN_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ABN_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CLEARED (2) ·
AG2_QUEUE_GRP_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].REDIRECTED (2) ·
AG2_QUEUE_GRP_[*].ROUTED_OTHER (2) ·
AG2_QUEUE_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CLEARED (2) ·
AG2_QUEUE_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_[*].CLEARED_TIME (2) ·
AG2_QUEUE_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_[*].REDIRECTED (2) ·
AG2_QUEUE_[*].ROUTED_OTHER (2) ·
IF_IRF_GPM_FACT_GI2.AGENT_SCORE (2) ·
IF_IRF_GPM_FACT_GI2.WAIT_TIME (2)
calculation:
None (4) ·
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) ·
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated as the sum of the Queue > Redirected and Queue > Q Customer > Abandoned Inviting metrics. (2) ·
Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) ·
Calculated based on the Queue > Accepted and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Q Customer > Cleared and Queue > Q Customer > Clear Time metrics. (2) ·
Calculated based on the Queue > Q Customer > Distribute and Queue > Q Customer > Distribute Time metrics. (2) ·
Calculated based on the Queue > Q Customer > Distributed and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Q Customer > Engage Time and Queue > Accepted Agent metrics. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
usedIn:
None (4) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Model Efficiency (2) ·
Predicitive Routing Queue Statistics Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing - Model Efficiency (2) ·
Predictive Routing Operational Report (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
cloud:
premise:
project:
notproject:
anchor:
BusinessAttributeBAPredictiveRoutingActive (2) ·
BusinessAttributeBAPredictiveRoutingAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) ·
BusinessAttributeBAPredictiveRoutingError (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
BusinessAttributeBAPredictiveRoutingTurnaroundTime (2) ·
QueueCustomerAcceptedAgentinThreshold (2) ·
QueueCustomerAvgClearTime (2) ·
QueueCustomerAvgDistributeTime (2) ·
QueueCustomerAvgEngageTime (2) ·
QueueCustomerAvgHandleTime (2) ·
QueueCustomerCleared (2) ·
QueueCustomerClearTime (2) ·
QueueCustomerDistributed (2) ·
QueueCustomerDistributeTime (2) ·
QueueCustomerGroupCombination (2) ·
QueueCustomerGroupCombinationAbn (2) ·
QueueCustomerGroupCombinationAns (2) ·
QueueCustomerMaxAcceptTime (2) ·
QueueCustomerMaxAcceptTimeFmt (2) ·
QueueCustomerMaxClearTime (2) ·
QueueCustomerMaxClearTimeFmt (2) ·
QueueCustomerMaxDistributeTime (2) ·
QueueCustomerMaxDistributeTimeFmt (2) ·
QueueCustomerMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerNotAccepted (2) ·
QueueCustomerOffered (2) ·
QueueCustomerPercentAccepted (2) ·
QueueCustomerPercentDistributed (2) ·
QueueCustomerRedirected (2) ·
QueueCustomerRoutedOther (2) ·
QueueCustomerStandardAbandonedWaiting (2) ·
QueueCustomerStartDateTimeKey (2) ·
QueueCustomerStartDateTimeKeyAbn (2) ·
QueueCustomerStartDateTimeKeyAns (2) ·
QueueCustomerStuck (2)
Showing below up to 4 results in range #1 to #4.
View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)