Drilldown: GCXI Metric
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- AppSection (42)
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- Article (6718)
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Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (4) ·
A_CA_CONSULT_RECEIVED_WRAP_TIME (2) ·
T_CONSULT_RCV_WARM_HOLD (2) ·
T_CONSULT_RCV_WARM_HOLD_TIME (2) ·
T_CONSULT_RCV_WARM_INVITE (2) ·
T_CONSULT_RCV_WARM_INVITE_TIME (2) ·
T_CONSULT_RCV_WARM_TIME (2) ·
T_CONSULT_RCV_WARM_WRAP (2) ·
T_CONSULT_RCV_WARM_WRAP_TIME (2) ·
T_CONSULT_RECEIVED_ACCEPTED (2) ·
T_CONSULT_RECEIVED_ACCEPTED_WARM (2) ·
T_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
T_CONSULT_RECEIVED_HOLD (2) ·
T_CONSULT_RECEIVED_HOLD_TIME (2) ·
T_CONSULT_RECEIVED_INVITE (2) ·
T_CONSULT_RECEIVED_INVITE_TIME (2) ·
T_CONSULT_RECEIVED_TIME (2) ·
T_CONSULT_RECEIVED_TIME_AVG (2) ·
T_CONSULT_RECEIVED_WRAP (2) ·
T_CONSULT_RESPONSES (2) ·
T_IRF_CUSTOMER_ENGAGE_TIME (2) ·
T_IRF_CUSTOMER_HOLD_TIME (2) ·
T_IRF_CUSTOMER_WRAP_TIME (2) ·
T_IRF_QUEUE_DURATION (2) ·
T_IRF_RCV_CUSTOMER_ACW_DURATION (2) ·
T_IRF_RCV_CUSTOMER_HOLD_DURATION (2) ·
T_IRF_RCV_CUSTOMER_TALK_DURATION (2) ·
T_IRF_RCV_QUEUE_DURATION (2)
dbTable:
None (4) ·
AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_ID_*.CONSULT_RCV_ACC_WARM (2) ·
AG2_ID_*.CONSULT_RCV_WARM_HOLD (2) ·
AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_ID_*.CONSULT_RCV_WARM_INVITE (2) ·
AG2_ID_*.CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_ID_*.CONSULT_RCV_WARM_WRAP (2) ·
AG2_ID_*.CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_HOLD (2) ·
AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_INVITE (2) ·
AG2_ID_*.CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_ID_*.CONSULT_RECEIVED_WRAP (2) ·
AG2_ID_*.CONSULT_RESPONSES (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_ACW_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_HOLD_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.CUSTOMER_TALK_DURATION_RCV (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION (2) ·
INTERACTION_RES_FACT_TRNSFR_GI2.QUEUE_DURATION_RCV (2)
calculation:
None (4) ·
Calculated as AG2_ID_*.CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME. (2) ·
Calculated as the difference between INTERACTION_RES_FACT_TRNSFR_GI2.END_TS and INTERACTION_RES_FACT_TRNSFR_GI2.START_TS. (2) ·
Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) ·
Calculated based on the Business Attribute > Consult Received Time and Consult Received Accepted metrics. (2) ·
Calculated based on the Business Attribute > Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) ·
Calculated based on the Business Attribute > Consult Received Warm Wrap Time and Consult Received Warm Wrap metrics. (2) ·
Calculated based on the Business Attribute > Consult Received Wrap Time and Consult Received Wrap metrics. (2)
usedIn:
cloud:
premise:
project: (Click arrow to add another value)
notproject:
anchor:
BusinessAttributeBAConsultsAvgConsultReceivedTime (2) ·
BusinessAttributeBAConsultsAvgConsultReceivedWarmTime (2) ·
BusinessAttributeBAConsultsAvgConsultReceivedWarmWrapTime (2) ·
BusinessAttributeBAConsultsAvgConsultReceivedWrapTime (2) ·
BusinessAttributeBAConsultsConsultReceivedAccepted (2) ·
BusinessAttributeBAConsultsConsultReceivedAcceptedWarm (2) ·
BusinessAttributeBAConsultsConsultReceivedEngageTime (2) ·
BusinessAttributeBAConsultsConsultReceivedEngageWarmTime (2) ·
BusinessAttributeBAConsultsConsultReceivedHold (2) ·
BusinessAttributeBAConsultsConsultReceivedHoldTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInvite (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteTime (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteWarm (2) ·
BusinessAttributeBAConsultsConsultReceivedInviteWarmTime (2) ·
BusinessAttributeBAConsultsConsultReceivedTime (2) ·
BusinessAttributeBAConsultsConsultReceivedWarmHold (2) ·
BusinessAttributeBAConsultsConsultReceivedWarmHoldTime (2) ·
BusinessAttributeBAConsultsConsultReceivedWarmTime (2) ·
BusinessAttributeBAConsultsConsultReceivedWarmWrap (2) ·
BusinessAttributeBAConsultsConsultReceivedWarmWrapTime (2) ·
BusinessAttributeBAConsultsConsultReceivedWrap (2) ·
BusinessAttributeBAConsultsConsultReceivedWrapTime (2) ·
BusinessAttributeBAConsultsConsultResponses (2) ·
DetailTransferInteractionDuration (2) ·
DetailTransferSourceCustomerEngageTime (2) ·
DetailTransferSourceCustomerHoldTime (2) ·
DetailTransferSourceCustomerWrapTime (2) ·
DetailTransferSourceQueueTime (2) ·
DetailTransferTargetCustomerEngageTime (2) ·
DetailTransferTargetCustomerHoldTime (2) ·
DetailTransferTargetCustomerWrapTime (2) ·
DetailTransferTargetQueueTime (2)
Showing below up to 4 results in range #1 to #4.
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