Drilldown: GCXI Metric

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GCXI Metric > type: Other & folder : Business Attribute > BA Consults or Detail > Handling Attempt

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type: (Click arrow to add another value)
mediaType:
None (2) · All (4) · All (except Chat) (2) · All (except Email) (2) · Voice (4)
dataType:
Character (2) · Number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · ??? (2) · A_CA_CONSULT_RECEIVED_WRAP_TIME (2) · IRF_CONFERENCE_INITIATED_TIME (2) · IRF_CONFERENCE_RECEIVED_TIME (2) · IRF_CUSTOMER_ACW_DURATION (2) · IRF_CUSTOMER_DIAL_DURATION (2) · IRF_CUSTOMER_HANDLE_TIME (2) · IRF_CUSTOMER_HOLD_DURATION (2) · IRF_CUSTOMER_RING_DURATION (2) · IRF_CUSTOMER_TALK_DURATION (2) · IRF_INTERACTION_ID??? (2) · IRF_QUEUE_TIME (2) · IRF_RESPONSE_TIME (2) · IRF_REVENUE (2) · IRF_ROUTING_POINT_TIME (2) · IRF_SATISFACTION (2) · IRF_TIME (2) · T_CONSULT_RCV_WARM_HOLD (2) · T_CONSULT_RCV_WARM_HOLD_TIME (2) · T_CONSULT_RCV_WARM_INVITE (2) · T_CONSULT_RCV_WARM_INVITE_TIME (2) · T_CONSULT_RCV_WARM_TIME (2) · T_CONSULT_RCV_WARM_WRAP (2) · T_CONSULT_RCV_WARM_WRAP_TIME (2) · T_CONSULT_RECEIVED_ACCEPTED (2) · T_CONSULT_RECEIVED_ACCEPTED_WARM (2) · T_CONSULT_RECEIVED_ENGAGE_TIME (2) · T_CONSULT_RECEIVED_HOLD (2) · T_CONSULT_RECEIVED_HOLD_TIME (2) · T_CONSULT_RECEIVED_INVITE (2) · T_CONSULT_RECEIVED_INVITE_TIME (2) · T_CONSULT_RECEIVED_TIME (2) · T_CONSULT_RECEIVED_TIME_AVG (2) · T_CONSULT_RECEIVED_WRAP (2) · T_CONSULT_RESPONSES (2)
dbTable:
None (4) · AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_WRAP_TIME (2) · AG2_ID_*.CONSULT_RCV_ACC_WARM (2) · AG2_ID_*.CONSULT_RCV_WARM_HOLD (2) · AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME (2) · AG2_ID_*.CONSULT_RCV_WARM_INVITE (2) · AG2_ID_*.CONSULT_RCV_WARM_INVITE_TIME (2) · AG2_ID_*.CONSULT_RCV_WARM_WRAP (2) · AG2_ID_*.CONSULT_RCV_WARM_WRAP_TIME (2) · AG2_ID_*.CONSULT_RECEIVED_ACCEPTED (2) · AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME (2) · AG2_ID_*.CONSULT_RECEIVED_ENGAGE_WARM_TIME (2) · AG2_ID_*.CONSULT_RECEIVED_HOLD (2) · AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME (2) · AG2_ID_*.CONSULT_RECEIVED_INVITE (2) · AG2_ID_*.CONSULT_RECEIVED_INVITE_TIME (2) · AG2_ID_*.CONSULT_RECEIVED_WRAP (2) · AG2_ID_*.CONSULT_RESPONSES (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED (2) · INTERACTION_RESOURCE_FACT_GI2.ABANDONED_TIME (2) · INTERACTION_RESOURCE_FACT_GI2.CONF_INIT_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CONF_JOIN_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CONS_INIT_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_DIAL_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_RING_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.QUEUE_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.ROUTING_POINT_DURATION (2) · INTERACTION_RESOURCE_FACT_GI2.TRANSFER_INITIATED_AGENT (2) · IRF_USER_DATA_GEN_1.REVENUE (2) · IRF_USER_DATA_GEN_1.SATISFACTION (2)
calculation:
None (4) · Caclulated as the sum of INTERACTION_RESOURCE_FACT_GI2.PREVIOUS_MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.RING_DURATION. (2) · Calculated as AG2_ID_*.CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_ID_*.CONSULT_RCV_WARM_HOLD_TIME. (2) · Calculated as the difference between INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS. (2) · Calculated as the sum of AG2_ID_*.CONSULT_RECEIVED_ENGAGE_TIME plus AG2_ID_*.CONSULT_RECEIVED_HOLD_TIME. (2) · Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.CUSTOMER_ACW_DURATION (2) · Calculated as the sum of INTERACTION_RESOURCE_FACT_GI2.MEDIATION_DURATION + INTERACTION_RESOURCE_FACT_GI2.TALK_DURATION + INTERACTION_RESOURCE_FACT_GI2.HOLD_DURATION + INTERACTION_RESOURCE_FACT_GI2.AFTER_CALL_WORK_DURATION. (2) · Calculated based on the Business Attribute > Consult Received Time and Consult Received Accepted metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the Business Attribute > Consult Received Warm Wrap Time and Consult Received Warm Wrap metrics. (2) · Calculated based on the Business Attribute > Consult Received Wrap Time and Consult Received Wrap metrics. (2)
usedIn:
None (4) · Interaction Handling Attempt Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
Other values:

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