Drilldown: GCXI Metric
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GCXI Metric > folder 
:
Agent > Group Membership or
Queue > Q Customer or
Queue > Q Customer & Consults > Abandoned Waiting ST1
:
Agent > Group Membership or
Queue > Q Customer or
Queue > Q Customer & Consults > Abandoned Waiting ST1 Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
Q_ABANDONED_STANDARD (2) ·
Q_ABANDONED_STANDARD_TIME_MAX (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) ·
Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2) ·
Q_ACCEPTED_AGENT_THR (2) ·
Q_ACCEPTED_PCT (2) ·
Q_ACCEPTED_TIME_MAX (2) ·
Q_CLEARED (2) ·
Q_CLEARED_STUCK (2) ·
Q_CLEARED_TIME (2) ·
Q_CLEARED_TIME_AVG (2) ·
Q_CLEARED_TIME_MAX (2) ·
Q_DATE_TIME_KEY (2) ·
Q_DATE_TIME_KEY_ABN (2) ·
Q_DATE_TIME_KEY_ANS (2) ·
Q_DISTRIBUTED_ (2) ·
Q_DISTRIBUTED_PCT (2) ·
Q_DISTRIBUTED_TIME (2) ·
Q_DISTRIBUTED_TIME_AVG (2) ·
Q_DISTRIBUTED_TIME_MAX (2) ·
Q_ENGAGE_TIME_AVG (2) ·
Q_GROUP_COMBINATION (2) ·
Q_GROUP_COMBINATION_ABN (2) ·
Q_GROUP_COMBINATION_ACC (2) ·
Q_HANDLE_TIME_AVG (2) ·
Q_NOTACCEPTED (2) ·
Q_OFFERED (2) ·
Q_REDIRECTED (2) ·
Q_ROUTED_OTHER (2) ·
T_DATE_TIME_KEY (2)
dbTable:
None (2) ·
AG2_QUEUE_ABN_* (2) ·
AG2_QUEUE_ABN_[*].ABANDONED_STI_2 (2) ·
AG2_QUEUE_ABN_[*].ABANDONED_STI_ (where is a value between 1 and 20 (2) ·
AG2_QUEUE_ABN_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ABN_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_ACC_AGENT_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_GRP_[*].ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].CLEARED (2) ·
AG2_QUEUE_GRP_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME (2) ·
AG2_QUEUE_GRP_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_GRP_[*].REDIRECTED (2) ·
AG2_QUEUE_GRP_[*].ROUTED_OTHER (2) ·
AG2_QUEUE_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_[*].ACCEPTED_AGENT_THR (2) ·
AG2_QUEUE_[*].ACCEPTED_TIME_MAX (2) ·
AG2_QUEUE_[*].CLEARED (2) ·
AG2_QUEUE_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_[*].CLEARED_TIME (2) ·
AG2_QUEUE_[*].CLEARED_TIME_MAX (2) ·
AG2_QUEUE_[*].DATE_TIME_KEY (2) ·
AG2_QUEUE_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME (2) ·
AG2_QUEUE_[*].DISTRIBUTED_TIME_MAX (2) ·
AG2_QUEUE_[*].GROUP_COMBINATION_KEY (2) ·
AG2_QUEUE_[*].REDIRECTED (2) ·
AG2_QUEUE_[*].ROUTED_OTHER (2) ·
and so on ) (2) ·
corresponding to the number of this threshold (2) ·
RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY (2) ·
such as AG2_QUEUE_ABN_[*].ABANDONED_STI_1 (2)
calculation:
None (4) ·
Caclulated as Queue > Handle Time divided by the sum of Queue > Accepted Agent plus Queue > Consult Received Accepted. (2) ·
Calculated as the sum of the Queue > Redirected and Queue > Q Customer > Abandoned Inviting metrics. (2) ·
Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) ·
Calculated based on the Queue > Accepted and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Max Abandoned Waiting Time and Queue > Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Q Customer > Cleared and Queue > Q Customer > Clear Time metrics. (2) ·
Calculated based on the Queue > Q Customer > Distribute and Queue > Q Customer > Distribute Time metrics. (2) ·
Calculated based on the Queue > Q Customer > Distributed and Queue > Q Customer > Offered metrics. (2) ·
Calculated based on the Queue > Q Customer > Engage Time and Queue > Accepted Agent metrics. (2)
usedIn:
None (2) ·
Abandon Delay Report (2) ·
Agent Group Membership Details Report (2) ·
Interaction Traffic Group Report (2) ·
Interaction Traffic Report (2) ·
Predicitive Routing Queue Statistics Report (2) ·
Predictive Routing - AHT & QUEUE (2) ·
Predictive Routing Queue Statistics Report (2) ·
Queue Dashboard (2) ·
Queue Outline Report (2) ·
Queue Report (2) ·
Queue Summary Report (2)
cloud:
premise:
project:
notproject:
anchor:
AgentGroupMembershipStartDateTimeKey (2) ·
QueueCustomerAcceptedAgentinThreshold (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) ·
QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2) ·
QueueCustomerAvgClearTime (2) ·
QueueCustomerAvgDistributeTime (2) ·
QueueCustomerAvgEngageTime (2) ·
QueueCustomerAvgHandleTime (2) ·
QueueCustomerCleared (2) ·
QueueCustomerClearTime (2) ·
QueueCustomerDistributed (2) ·
QueueCustomerDistributeTime (2) ·
QueueCustomerGroupCombination (2) ·
QueueCustomerGroupCombinationAbn (2) ·
QueueCustomerGroupCombinationAns (2) ·
QueueCustomerMaxAcceptTime (2) ·
QueueCustomerMaxAcceptTimeFmt (2) ·
QueueCustomerMaxClearTime (2) ·
QueueCustomerMaxClearTimeFmt (2) ·
QueueCustomerMaxDistributeTime (2) ·
QueueCustomerMaxDistributeTimeFmt (2) ·
QueueCustomerMaxStandardAbandonedWaitingTime (2) ·
QueueCustomerMaxStandardAbandonedWaitingTimeFmt (2) ·
QueueCustomerNotAccepted (2) ·
QueueCustomerOffered (2) ·
QueueCustomerPercentAccepted (2) ·
QueueCustomerPercentDistributed (2) ·
QueueCustomerRedirected (2) ·
QueueCustomerRoutedOther (2) ·
QueueCustomerStandardAbandonedWaiting (2) ·
QueueCustomerStartDateTimeKey (2) ·
QueueCustomerStartDateTimeKeyAbn (2) ·
QueueCustomerStartDateTimeKeyAns (2) ·
QueueCustomerStuck (2)
Showing below up to 4 results in range #1 to #4.
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