Drilldown: GCXI Metric

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GCXI Metric > folder : Agent > Detail > Session or Queue > Q Consults

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type:
None (2) · Detail (2) · Disposition (2)
mediaType:
All (2) · All (except Chat) (2) · Open (sync) (2) · Voice (2)
dataType:
Number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
QC_ACCEPTED_OTHER (2) · QC_CLEARED_STUCK (2) · QC_CONSULT_ABANDONED (2) · QC_CONSULT_ABANDONED_INVITE (2) · QC_CONSULT_ABANDONED_SHORT (2) · QC_CONSULT_ABANDONED_STANDARD (2) · QC_CONSULT_ABANDONED_STANDARD_TIME (2) · QC_CONSULT_ABANDONED_TIME (2) · QC_CONSULT_ABANDONED_TIME_MAX (2) · QC_CONSULT_ACCEPTED (2) · QC_CONSULT_ACCEPTED_AGENT_THR (2) · QC_CONSULT_ACCEPTED_AGENT_TIME (2) · QC_CONSULT_ACCEPTED_THR (2) · QC_CONSULT_ACCEPTED_TIME (2) · QC_CONSULT_ACCEPTED_TIME_MAX (2) · QC_CONSULT_CLEARED (2) · QC_CONSULT_CLEARED_TIME (2) · QC_CONSULT_CLEARED_TIME_MAX (2) · QC_CONSULT_DISTRIBUTED (2) · QC_CONSULT_DISTRIBUTED_TIME (2) · QC_CONSULT_DISTRIBUTED_TIME_MAX (2) · QC_CONSULT_ENTERED (2) · QC_CONSULT_NOTACCEPTED (2) · QC_CONSULT_OFFERED (2) · QC_CONSULT_RCV_ACC_WARM_TIME (2) · QC_CONSULT_REDIRECTED (2) · QC_CONSULT_ROUTED_OTHER (2) · QC_CONSULT_TRANSFER_INIT_AGENT (2) · SESS_ACTIVE_TIME (2) · SESS_GROUP_COMBINATION (2) · STATE_REASON_START_DATE_TIME_KEY (2)
dbTable:
Other values:
calculation:
None (4) · Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) · Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) · Calculated as the sum of the Queue > Q Consults > Consult Redirected and Queue > Q Consults > Consult Abandoned Inviting metrics. (2)
usedIn:
None (4) · Agent Login-Logout Details Report (2) · Queue Outline Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentDetailSessionActiveTime (2) · AgentDetailSessionGroupCombinationDetailSession (2) · AgentDetailSessionStartDateTimeKey (2) · QueueConsultAcceptedOthers (2) · QueueConsultsConsultAbandonedInviting (2) · QueueConsultsConsultAbandonedWaiting (2) · QueueConsultsConsultAbandonedWaitingTime (2) · QueueConsultsConsultAccepted (2) · QueueConsultsConsultAcceptedAgentinThreshold (2) · QueueConsultsConsultAcceptedinThreshold (2) · QueueConsultsConsultAcceptTime (2) · QueueConsultsConsultAcceptTimeAgent (2) · QueueConsultsConsultCleared (2) · QueueConsultsConsultClearTime (2) · QueueConsultsConsultDistributed (2) · QueueConsultsConsultDistributeTime (2) · QueueConsultsConsultEntered (2) · QueueConsultsConsultNotAccepted (2) · QueueConsultsConsultOffered (2) · QueueConsultsConsultReceivedAcceptedWarmTime (2) · QueueConsultsConsultRedirected (2) · QueueConsultsConsultRoutedOther (2) · QueueConsultsConsultShortAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaiting (2) · QueueConsultsConsultStandardAbandonedWaitingTime (2) · QueueConsultsConsultStuck (2) · QueueConsultsConsultTransferInitiatedAgent (2) · QueueConsultsCustomerMaxConsultClearTime (2) · QueueConsultsMaxConsultAbandonedWaitingTime (2) · QueueConsultsMaxConsultAbandonedWaitingTimeFmt (2) · QueueConsultsMaxConsultAcceptTime (2) · QueueConsultsMaxConsultAcceptTimeFmt (2) · QueueConsultsMaxConsultClearTimeFmt (2) · QueueConsultsMaxConsultDistributeTime (2) · QueueConsultsMaxConsultDistributeTimeFmt (2)

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