Drilldown: GCXI Metric

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GCXI Metric > folder : Agent > Activity > Queue or Queue & project: None

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type:
None (4) · Disposition (4) · Dispostion (2)
mediaType:
None (2) · All (4) · All (except Chat) (4) · All (Except email) (4) · Chat (4) · Open (sync) (4) · Voice (4)
dataType:
None (2) · Number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
None (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) · Q_TRANSFER_INIT_AGENT_PCT (4) · Q_HANDLE_TIME_AVG (4) · Q_INVITE_TIME_AVG (4) · Q_ABANDONED_INVITE_PCT (4)
Other values:
dbTable:
None (4)
Other values:
calculation:
None (4)
Other values:
usedIn:
None (4) · Agent Group Queue Business Attribute Report (2) · Agent Queue Report (2) · Agent Social Engagement Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project: (Click arrow to add another value)
notproject:
None (4)
anchor:
Other values:

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