Drilldown: GCXI Metric

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GCXI Metric > folder : Agent > Activity > Queue or Outbound Contact > Contact Attempt or Queue

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type:
None (4) · Disposition (6) · Dispostion (2)
mediaType:
None (2) · All (4) · All (except Chat) (4) · All (Except email) (4) · Chat (4) · Open (sync) (4) · Voice (6)
dataType:
None (2) · Number (6)
folder: (Click arrow to add another value)
displaysInFolder:
None (6) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (6) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) · Q_ABANDONED_INVITE_PCT (4) · Q_TRANSFER_INIT_AGENT_PCT (4) · Q_INVITE_TIME_AVG (4) · Q_HANDLE_TIME_AVG (4)
Other values:
dbTable:
None (6)
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calculation:
None (6)
Other values:
usedIn:
None (6) · Agent Group Queue Business Attribute Report (2) · Agent Queue Report (2) · Agent Social Engagement Report (2) · Campaign Callbacks Summary Report (2) · Campaign Summary Report (2) · Contact List Effectiveness (2) · Contact List Effectiveness Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing Queue Statistics Report (2) · Queue Dashboard (2) · Queue Outline Report (2) · Queue Report (2) · Queue Summary Report (2)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
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