Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder: (Click arrow to add another value)
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (4) ·
A_DATE_TIME_KEY (2) ·
IA_ACCEPTED_EVENTUALLY (2) ·
IA_BUSY_TIME_IXN (2) ·
IA_CONSULT_RECEIVED_TIME_PCT (2) ·
IA_ENGAGE_TIME_PCT (2) ·
IA_HOLD_TIME_PCT (2) ·
IA_INVITE_TIME_PCT (2) ·
IA_NOTACCEPTED (2) ·
IA_NOT_READY_IN (2) ·
IA_NOT_READY_IN_TIME (2) ·
IA_NOT_READY_IN_TIME_PCT (2) ·
IA_NOT_READY_OUT (2) ·
IA_NOT_READY_OUT_TIME (2) ·
IA_NOT_READY_OUT_TIME_PCT (2) ·
IA_WRAP_IN (2) ·
IA_WRAP_IN_TIME (2) ·
IA_WRAP_IXN (2) ·
IA_WRAP_OUT (2) ·
IA_WRAP_OUT_TIME (2) ·
IA_WRAP_OUT_TIME_PCT (2) ·
IA_WRAP_TIME_IXN (2) ·
IA_WRAP_TIME_IXN_PCT (2) ·
STATE_GROUP_COMBINATION (2)
dbTable:
None (4) ·
AG2_AGENT_GRP[*].DATE_TIME_KEY (2) ·
AG2_AGENT_QUEUE_[*].DATE_TIME_KEY (2) ·
AG2_AGENT_[*].DATE_TIME_KEY (2) ·
AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY (2) ·
AG2_I_AGENT_[*].NOT_READY_IN (2) ·
AG2_I_AGENT_[*].NOT_READY_IN_TIME (2) ·
AG2_I_AGENT_[*].NOT_READY_OUT (2) ·
AG2_I_AGENT_[*].NOT_READY_OUT_TIME (2) ·
AG2_I_AGENT_[*].WRAP (2) ·
AG2_I_AGENT_[*].WRAP_IN (2) ·
AG2_I_AGENT_[*].WRAP_IN_TIME (2) ·
AG2_I_AGENT_[*].WRAP_OUT (2) ·
AG2_I_AGENT_[*].WRAP_OUT_TIME (2) ·
AG2_I_AGENT_[*].WRAP_TIME (2) ·
AG2_SDR_SESSION_*.AGENT_ROUTED (2) ·
AG2_SDR_SESSION_*.AS_DURATION (2) ·
AG2_SDR_SESSION_*.AS_ENTERED (2) ·
AG2_SDR_SESSION_*.AS_TRANSFERRED (2) ·
AG2_SDR_SESSION_*.DN_ROUTED (2) ·
AG2_SDR_SESSION_*.QUEUE_ABANDONED (2) ·
AG2_SDR_SESSION_*.SESSIONS (2) ·
AG2_SDR_SESSION_*.SS_CONTAINED (2) ·
AG2_SDR_SESSION_*.SS_DURATION (2) ·
AG2_SDR_SESSION_*.SS_ENTERED (2) ·
Calculated based onthe Not Ready In Time Interaction State and the Not Ready Time Summarized State metrics. (2) ·
SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY (2)
calculation:
None (4) ·
Calculated based on the Interaction State > Consult Received Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Engage Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Interaction State > Hold Time and Summarized State > Active Time metrics. (2) ·
Calculated based on the Invite Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Invite Time, Engage Time, Hold Time, Ixn Wrap Time, and Consult Received Time Interaction State metrics. (2) ·
Calculated based on the Ixn Wrap Time Interaction State and Active Time Summarized State metrics. (2) ·
Calculated based on the Not Ready Out Time Interaction State and the Not Ready Time Summarized State metrics. (2) ·
Calculated based on the Offered Interaction State and AG2_I_AGENT_[*].ACCEPTED_EVENTUALLY metrics. (2) ·
Calculated based on the value of the Designer > Self-Service Duration metric. (2) ·
Calculated based on the value of the Designer > Session Duration metric. (2) ·
Calculated based on the value of the Designer > Assisted Service Duration metric. (2) ·
Calculated based on the Wrap Out Time Interaction State and the Wrap Time Summarized State metrics. (2) ·
Calculted based on the Wrap In Time Interaction State and the Wrap Time Summarized State metrics. (2)
usedIn:
None (2) ·
Agent Interaction State (2) ·
Agent Interval Based Report (2) ·
Agent Not Ready Report (2) ·
Agent Summary Activity Report (Interaction) (2) ·
Agent Utilization (2) ·
Agent Wrap Report (2) ·
Application Duration Report (2) ·
Application Summary Report (2) ·
Assisted Service Interactions by Last Milestone Report (2) ·
Milestone Summary Report (2) ·
Self-Service Statistics Report (2) ·
Supervisor Dashboard (2)
cloud:
premise:
project:
notproject:
anchor:
AgentActivityAgentStartDateTimeKey (2) ·
AgentStateandReasonInteractionStateAcceptedEventually (2) ·
AgentStateandReasonInteractionStateGroupCombination (2) ·
AgentStateandReasonInteractionStateIxnBusyTime (2) ·
AgentStateandReasonInteractionStateIxnWrap (2) ·
AgentStateandReasonInteractionStateIxnWrapTime (2) ·
AgentStateandReasonInteractionStateNotAccepted (2) ·
AgentStateandReasonInteractionStateNotReadyIn (2) ·
AgentStateandReasonInteractionStateNotReadyInTime (2) ·
AgentStateandReasonInteractionStateNotReadyOut (2) ·
AgentStateandReasonInteractionStateNotReadyOutTime (2) ·
AgentStateandReasonInteractionStatePercentConsultReceivedTime (2) ·
AgentStateandReasonInteractionStatePercentEngageTime (2) ·
AgentStateandReasonInteractionStatePercentHoldTime (2) ·
AgentStateandReasonInteractionStatePercentInviteTIme (2) ·
AgentStateandReasonInteractionStatePercentIxnWrapTime (2) ·
AgentStateandReasonInteractionStatePercentNotReadyInTime (2) ·
AgentStateandReasonInteractionStatePercentNotReadyOutTime (2) ·
AgentStateandReasonInteractionStatePercentWrapInTime (2) ·
AgentStateandReasonInteractionStatePercentWrapOutTime (2) ·
AgentStateandReasonInteractionStateWrapIn (2) ·
AgentStateandReasonInteractionStateWrapInTime (2) ·
AgentStateandReasonInteractionStateWrapOut (2) ·
AgentStateandReasonInteractionStateWrapOutTIme (2) ·
DesignerAbandonedinQueue (2) ·
DesignerAssistedServiceDuration (2) ·
DesignerAvgAssistedServiceDuration (2) ·
DesignerAvgSelfServiceDuration (2) ·
DesignerAvgSessionDuration (2) ·
DesignerSelfServiceDuration (2) ·
DesignerSession (2) ·
DesignerSessionContainedInSelfService (2) ·
DesignerSessionDuration (2) ·
DesignerSessionEnteredinAssistedService (2) ·
DesignerSessionRoutedtoAgent (2) ·
DesignerSessionRoutedtoDN (2) ·
DesignerSessionTransferredtoAssistedService (2)
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