Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & usedIn : Callback Details Report or Campaign Summary Report

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type:
Detail (2) · Disposition (6)
mediaType:
Chat (4) · Open (sync) (2) · Voice (6)
dataType:
Date (2) · Number (6)
folder:
Business Attribute > BA Customer (2) · Callback > Detail (2) · Outbound Contact (2) · Outbound Contact > Contact Attempt (2)
displaysInFolder:
None (4) · Outbound Contact > Contact Attempt (4)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
??? (2) · CA_ANSWERS (2) · CA_ANSW_MACHINE (2) · CA_ATTEMPTS (2) · CA_AVG_CPD_TIME_MS (2) · CA_AVG_CPD_TRANSFER_TIME_MS (2) · CA_BUSY (2) · CA_CPD_DIAL_TIME_AVG_MS (2) · CA_DIAL_DROPPED (2) · CA_FAXMODEM_DETECT (2) · CA_NO_ANSWER (2) · CA_OVERDIAL (2) · CBF_ABANDONED_WAITING (2) · CBF_AGENT_ADDED_TO_IXN (2) · CBF_CALLBACK_ACCEPTED (2) · CBF_CALLBACK_ACCEPTED_TS (2) · CBF_CALLBACK_ATTEMPTS (2) · CBF_CALLBACK_OFFERED (2) · CBF_CALLBACK_OFFERED_TS (2) · CBF_CALLBACK_OFFERS_PER_SESSION (2) · CBF_CALLBACK_OFFER_TIME (2) · CBF_CONN_WAITING_AGENT_TIME (2) · CBF_CUSTOMER_CONNECTED_TS (2) · CBF_CUSTOMER_READY_TO_START_IXN_TS (2) · CBF_DESIRED_TS_TIME (2) · CBF_ESTABLISH_MEDIA_IXN_TIME (2) · CBF_EWT_READY_TO_START_IXN (2) · CBF_LAST_CALLBACK_OFFERED_TS (2) · CBF_LAST_CALLBACK_OFFER_TIME (2) · CBF_POS_READY_TO_START_IXN (2) · CBF_SERVICE_START_TS (2) · CBF_TIMEOUT_WAITING (2) · CBF_WAIT_AGENT_OFFLINE_TIME (2) · CBF_XFER_TO_AGENT_FAILED (2) · T_ABANDONED (2)
dbTable:
None (2) · AG2_CAMPAIGN_[*].ANSWERS (2) · AG2_CAMPAIGN_[*].ANSW_MACHINE (2) · AG2_CAMPAIGN_[*].ATTEMPTS (2) · AG2_CAMPAIGN_[*].BUSY (2) · AG2_CAMPAIGN_[*].DIAL_DROPPED (2) · AG2_CAMPAIGN_[*].FAXMODEM_DETECT (2) · AG2_CAMPAIGN_[*].NO_ANSWER (2) · AG2_CAMPAIGN_[*].OVERDIAL (2) · AG2_ID_*.ABANDONED (2) · CALLBACK_FACT_GI2.ABANDONED_WAITING (2) · CALLBACK_FACT_GI2.AGENT_ADDED_TO_IXN (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_ATTEMPTS (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERS_PER_SESSION (2) · CALLBACK_FACT_GI2.CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.CONN_WAITING_AGENT_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_READY_TO_START_IXN_TS_TIME (2) · CALLBACK_FACT_GI2.DESIRED_TS_TIME (2) · CALLBACK_FACT_GI2.ESTABLISH_MEDIA_IXN_TIME (2) · CALLBACK_FACT_GI2.EWT_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.POS_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) · CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) · CALLBACK_FACT_GI2.SERVICE_START_TS_TIME (2) · CALLBACK_FACT_GI2.TIMEOUT_WAITING (2) · CALLBACK_FACT_GI2.WAIT_AGENT_OFFLINE_TIME (2) · CALLBACK_FACT_GI2.XFER_TO_AGENT_FAILED (2)
calculation:
None (6) · Calculated based on the Contact Attempt > CPD Dial Time and Contact Attempt > CPD Dial metrics. (2) · Calculated based on the Contact Attempt > CPD Time and Contact Attempt > CPD metrics. (2) · Calculated based on the Contact Attempt > CPD Transfer Time and Contact Attempt > CPD Transfer metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
BusinessAttributeBACustomerAbandonedWaiting (2) · CallbackDetail (2) · CallbackDetailAbandonedWaiting (2) · CallbackDetailAccepted (2) · CallbackDetailAddedAgent (2) · CallbackDetailCallbackAcceptedTimestamp (2) · CallbackDetailCallbackAttempts (2) · CallbackDetailCallbackOfferedTimestamp (2) · CallbackDetailCallbackOffersperSession (2) · CallbackDetailConnectWaitingTime (2) · CallbackDetailCustomerConnectedTimestamp (2) · CallbackDetailCustomerReadyToStartTimestamp (2) · CallbackDetailDesiredTimeStamp (2) · CallbackDetailEstablishTime (2) · CallbackDetailExpectedWaitTime (2) · CallbackDetailLastCallbackOfferedTime (2) · CallbackDetailLastCallbackOfferedTimestamp (2) · CallbackDetailOffered (2) · CallbackDetailOfflineWaitingTime (2) · CallbackDetailPositioninQueue (2) · CallbackDetailPushDeliveryConfirmedTimestamp (2) · CallbackDetailReadyToStartTimestamp (2) · CallbackDetailRequestedAgentAssistance (2) · CallbackDetailServiceStartTimestamp (2) · CallbackDetailTimeoutWarning (2) · CallbackDetailTransferFailed (2) · OutboundContactAccepted (2) · OutboundContactContactAttemptAnsweringMachineDetected (2) · OutboundContactContactAttemptAttempts (2) · OutboundContactContactAttemptAvgCPDDialTime (2) · OutboundContactContactAttemptAvgCPDTime (2) · OutboundContactContactAttemptAvgCPDTransferTime (2) · OutboundContactContactAttemptBusyCampaign (2) · OutboundContactContactAttemptDialDropped (2) · OutboundContactContactAttemptFaxModemDetected (2) · OutboundContactContactAttemptNotAccepted (2) · OutboundContactContactAttemptOverdial (2)

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