Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Premise: None & usedIn : Bot Dashboard or Callback Details Report

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type:
None (2) · Detail (2) · Disposition (4)
mediaType:
None (4) · Chat (2) · Voice (2)
dataType:
None (4) · Date (2) · Number (2)
folder:
Callback > Detail (2) · Chat (2) · Chat Bot (2)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (4) · ??? (2) · CBF_ABANDONED_WAITING (2) · CBF_AGENT_ADDED_TO_IXN (2) · CBF_CALLBACK_ACCEPTED (2) · CBF_CALLBACK_ACCEPTED_TS (2) · CBF_CALLBACK_ATTEMPTS (2) · CBF_CALLBACK_OFFERED (2) · CBF_CALLBACK_OFFERED_TS (2) · CBF_CALLBACK_OFFERS_PER_SESSION (2) · CBF_CALLBACK_OFFER_TIME (2) · CBF_CONN_WAITING_AGENT_TIME (2) · CBF_CUSTOMER_CONNECTED_TS (2) · CBF_CUSTOMER_READY_TO_START_IXN_TS (2) · CBF_DESIRED_TS_TIME (2) · CBF_ESTABLISH_MEDIA_IXN_TIME (2) · CBF_EWT_READY_TO_START_IXN (2) · CBF_LAST_CALLBACK_OFFERED_TS (2) · CBF_LAST_CALLBACK_OFFER_TIME (2) · CBF_POS_READY_TO_START_IXN (2) · CBF_SERVICE_START_TS (2) · CBF_TIMEOUT_WAITING (2) · CBF_WAIT_AGENT_OFFLINE_TIME (2) · CBF_XFER_TO_AGENT_FAILED (2)
dbTable:
None (4) · AG2_BGS_SESSION_*.CUSTOMER_TERMINATED (2) · AG2_BGS_SESSION_*.FAILED (2) · AG2_BGS_SESSION_*.INITIATED (2) · AG2_BGS_SESSION_*.MESSAGES_RECEIVED (2) · AG2_BGS_SESSION_*.MESSAGES_SENT (2) · AG2_BGS_SESSION_*.SESSION_TIME (2) · AG2_CHAT_STATS_*.BOTS (2) · AG2_CHAT_STATS_*.SESSIONS (2) · AG2_CHAT_STATS_*.SESSIONS_WITH_BOT (2) · AG2_CHAT_STATS_*.SESSION_ONLY_WITH_BOT (2) · CALLBACK_FACT_GI2.ABANDONED_WAITING (2) · CALLBACK_FACT_GI2.AGENT_ADDED_TO_IXN (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED (2) · CALLBACK_FACT_GI2.CALLBACK_ACCEPTED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_ATTEMPTS (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.CALLBACK_OFFERS_PER_SESSION (2) · CALLBACK_FACT_GI2.CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.CONN_WAITING_AGENT_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME (2) · CALLBACK_FACT_GI2.CUSTOMER_READY_TO_START_IXN_TS_TIME (2) · CALLBACK_FACT_GI2.DESIRED_TS_TIME (2) · CALLBACK_FACT_GI2.ESTABLISH_MEDIA_IXN_TIME (2) · CALLBACK_FACT_GI2.EWT_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.IXN_REQ_AGENT (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFERED_TS_TIME (2) · CALLBACK_FACT_GI2.LAST_CALLBACK_OFFER_TIME (2) · CALLBACK_FACT_GI2.POS_READY_TO_START_IXN (2) · CALLBACK_FACT_GI2.PUSH_DELIVERY_CONFRMD_TS_TIME (2) · CALLBACK_FACT_GI2.READY_START_MEDIA_TS_TIME (2) · CALLBACK_FACT_GI2.SERVICE_START_TS_TIME (2) · CALLBACK_FACT_GI2.TIMEOUT_WAITING (2) · CALLBACK_FACT_GI2.WAIT_AGENT_OFFLINE_TIME (2) · CALLBACK_FACT_GI2.XFER_TO_AGENT_FAILED (2)
calculation:
None (6) · Calculated as the difference between the values of the Chat Bot > Initiated and Chat Bot > Rejected metrics. (2) · Calculated as the value of the Chat > Bot Sessions metric divided by the value of the Chat > Sessions with Bot metric. (2) · Calculated based on the Chat > Session Only with Bots and Chat > Media Session metrics. (2) · Calculated based on the Chat > Session with Bot and Chat > Media Session metrics. (2) · Calculated based on the value of the Chat Bot > Session Time metric. (2)
usedIn: (Click arrow to add another value)
cloud:
no (2) · yes (4)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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