Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > displaysInFolder Premise: None & usedIn : Agent Transfer Summary Report or Callback Summary Report

Use the filters below to narrow your results.

type:
Disposition (6)
mediaType:
None (4) · All (4) · All (except Email) (2) · Chat (2) · Voice (2)
dataType:
None (6) · Number (4)
folder:
Agent > Activity (2) · Business Attribute > BA Customer (2) · Callback (2)
displaysInFolder:
None (6)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (6) · A_CONFERENCE_INITIATED (2) · CBD4_DIAL_IGNORING_AVAILABILITY (2) · CB_.CALLBACK_CONNECTED (2) · CB_ABANDONED_WAITING_TIME (2) · CB_ABANDONED_WAITING_TIME_AVG (2) · CB_ABANDONED_WAITING_TIME_MAX (2) · CB_ACCEPTED_IMMEDIATE (2) · CB_ACCEPTED_SCHEDULED (2) · CB_ACCEPTED_WAIT_FOR_AGENT (2) · CB_CALLBACK_ABANDONED_PCT (2) · CB_CALLBACK_ACCEPTED (2) · CB_CALLBACK_ATTEMPTED (2) · CB_CALLBACK_ATTEMPTS (2) · CB_CALLBACK_CANCELED_PCT (2) · CB_CALLBACK_CONNECTED_PCT (2) · CB_CALLBACK_DECLINED_PCT (2) · CB_CALLBACK_OFFERED (2) · CB_CALLBACK_OFFER_TIME (2) · CB_CALLBACK_OFFER_TIME_AVG (2) · CB_CALLBACK_OFFER_TIME_MAX (2) · CB_CALLBACK_SUCCESSFUL (2) · CB_CALLBACK_SUCCESSFUL_PCT (2) · CB_CALLBACK_UNSUCCESSFUL_PCT (2) · CB_CONNECTED_ATTEMPT1 (2) · CB_CONNECTED_ATTEMPT2 (2) · CB_CONNECTED_ATTEMPT3 (2) · CB_CONNECTED_ATTEMPT4 (2) · CB_CONN_WAITING_AGENT_TIME (2) · CB_CONN_WAITING_AGENT_TIME_AVG (2) · CB_CONN_WAITING_AGENT_TIME_MAX (2) · CB_EWT_READY_TO_START_IXN (2) · CB_EWT_READY_TO_START_IXN_MAX (2) · CB_POS_READY_TO_START_IXN (2) · CB_POS_READY_TO_START_IXN_MAX (2) · CB_SAVED_TIME (2) · CB_SAVED_TIME_AVG (2) · CB_SAVED_TIME_MAX (2)
dbTable:
None (6) · AG2_AGENT_*.CONFERENCE_ RECEIVED (2) · AG2_AGENT_*.XFER_ RECEIVED (2) · AG2_AGENT_*.XFER_ACCEPTED_WARM (2) · AG2_AGENT_*.XFER_INITIATED_WARM (2) · AG2_AGENT_CAMPAIGN_*.CONSULT_RECEIVED_ACCEPTED + AG2_AGENT_*.CONSULT_RECEIVED_ACCEPTED + AG2_I_*.CONSULT_RECEIVED_ACCEPTED (2) · AG2_AGENT_[*].CONFERENCE_INITIATED or AG2_AGENT_GRP_[*].CONFERENCE_INITIATED (2) · AG2_CALLBACK_*.ACCEPTED_IMMEDIATE (2) · AG2_CALLBACK_*.ACCEPTED_SCHEDULED (2) · AG2_CALLBACK_*.ACCEPTED_WAIT_FOR_AGENT (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME (2) · AG2_CALLBACK_[*].ABANDONED_WAITING_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_ACCEPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTED (2) · AG2_CALLBACK_[*].CALLBACK_ATTEMPTS (2) · AG2_CALLBACK_[*].CALLBACK_CONNECTED (2) · AG2_CALLBACK_[*].CALLBACK_OFFERED (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME (2) · AG2_CALLBACK_[*].CALLBACK_OFFER_TIME_MAX (2) · AG2_CALLBACK_[*].CALLBACK_RETURNED (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT1 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT2 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT3 (2) · AG2_CALLBACK_[*].CONNECTED_ATTEMPT4 (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME (2) · AG2_CALLBACK_[*].CONN_WAITING_AGENT_TIME_MAX (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].EWT_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].FORCE_DIALED (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN (2) · AG2_CALLBACK_[*].POS_READY_TO_START_IXN_MAX (2) · AG2_CALLBACK_[*].SAVED_TIME (2) · AG2_ID_*. XFER_ACCEPTED (2) · AG2_ID_*. XFER_ACCEPTED_WARM (2) · AG2_ID_*.TRANSFER_INIT_AGENT (2)
calculation:
None (6) · Calculated as the difference between the Transfer Accepted and Transfer Accepted Warm metrics. (2) · Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) · Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) · Calculated as the difference between the value of the Callback > Offered and Callback > Accepted metrics. (2) · Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) · Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) · Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2) · Refer to the Abandon Waiting For Agent and Accepted Callback metrics. (2) · Refer to the Accepted and Canceled callback metrics. (2) · Refer to the Callback > Callbacks and Callback > Offer Time metrics. (2) · Refer to the Callback > Customer Connected and Callback > Time To Wait For Agent metrics. (2) · Refer to the Callback > Saved Time and Callback > Successful metrics. (2) · Refer to the Callback > Successful and Callback > Accepted callback metrics. (2) · Refer to the Callback > Successful and Callback > Accepted metrics. (2) · Refer to the Callback > Time To Abandon Waiting For Agent and Callback > Abandon Waiting For Agent metrics. (2) · Refer to the Callback > Customer Connected and Accepted metrics. (2) · Refer to the Callback > Offered and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

Showing below up to 6 results in range #1 to #6.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-11-03 19:59:44)"