Drilldown: GCXI Metric

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GCXI Metric > mediaType: All & folder: Business Attribute > BA Customer & displaysInFolder Premise: None

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type:
Disposition (2)
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dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
Other values:
dbTable:
None (2) · AG2_ID_*.ABANDONED_STANDARD_TIME (2) · AG2_ID_*.ACCEPTED (2) · AG2_ID_*.ACCEPTED_AGENT (2) · AG2_ID_*.ACCEPTED_AGENT_TIME (2) · AG2_ID_*.ACCEPTED_THR (2) · AG2_ID_*.ACCEPT_TIME (2) · AG2_ID_*.ACCEPT_TIME_AGENT_MAX (2) · AG2_ID_*.ACTIONABILITY (2) · AG2_ID_*.ACTIONABILITY_ENTERED (2) · AG2_ID_*.DATE_TIME_KEY (2) · AG2_ID_*.ENGAGE_TIME (2) · AG2_ID_*.ENTERED (2) · AG2_ID_*.ENTERED_OBJ_RES (2) · AG2_ID_*.ENTERED_THREAD (2) · AG2_ID_*.FINISHED (2) · AG2_ID_*.FINISHED_RESPONSE (2) · AG2_ID_*.FINISHED_THR (2) · AG2_ID_*.FINISH_RESPONSE_TIME (2) · AG2_ID_*.FINISH_TIME (2) · AG2_ID_*.FIRST_RESPONSE_TIME (2) · AG2_ID_*.FOCUS (2) · AG2_ID_*.FOCUS_TIME (2) · AG2_ID_*.INFLUENCE (2) · AG2_ID_*.INFLUENCE_ENTERED (2) · AG2_ID_*.INVITE (2) · AG2_ID_*.INVITE_TIME (2) · AG2_ID_*.RESPONDED (2) · AG2_ID_*.RESPONDED_THR (2) · AG2_ID_*.RESPONSES (2) · AG2_ID_*.REVENUE (2) · AG2_ID_*.SATISFACTION (2) · AG2_ID_*.SATISFACTION_ENTERED (2) · AG2_ID_*.SENTIMENT (2) · AG2_ID_*.SENTIMENT_ENTERED (2) · AG2_ID_*.SHORT_ABANDONED (2) · AG2_ID_FCR_*.ACCEPTED_FCR (2)
calculation:
None (2) · Calculated as AG2_ID_*.ACTIONABILITY divided by AG2_ID_*.ACTIONABILITY_ENTERED. (2) · Calculated as AG2_ID_*.INFLUENCE divided by AG2_ID_*.INFLUENCE_ENTERED. (2) · Calculated as AG2_ID_*.SENTIMENT divided by AG2_ID_*.SENTIMENT_ENTERED. (2) · Calculated as the value of Business Attribute > BA Customer > Abandoned Waiting minus the value of Business Attribute > BA Customer > Short Abandoned Waiting. (2) · Calculated based on the (BA Customer >) Classify Sentiment Category metric. (2) · Calculated based on the (BA Customer >) Entered and Short Abandoned Waiting metrics. (2) · Calculated based on the (BA Customer >) Responses and Responded metrics. (2) · Calculated based on the Business Attribute > Accept Time Agent and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) · Calculated based on the Business Attribute > Accepted Agent and Offered metrics. (2) · Calculated based on the Business Attribute > Accepted and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Accepted and Offered metrics. (2) · Calculated based on the Business Attribute > Accepted in Threshold and Offered metrics. (2) · Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) · Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Engage Time, Wrap Time, Hold Time, Consult Received Time, and Consult Received Wrap Time metrics. (2) · Calculated based on the Business Attribute > Finish No Response Time and Finished No Response metrics. (2) · Calculated based on the Business Attribute > Finish Response Time and Finished Response metrics. (2) · Calculated based on the Business Attribute > Finish Time and Finish Response Time metrics. (2) · Calculated based on the Business Attribute > Finish Time and Finished metrics. (2) · Calculated based on the Business Attribute > Finished in Threshold and Finished metrics. (2) · Calculated based on the Business Attribute > First Response in Threshold and Entered with Objective metrics. (2) · Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Invite Time and Invite metrics. (2) · Calculated based on the Business Attribute > Responded and Finish Time and Business Attribute > First Response Time metrics. (2) · Calculated based on the Business Attribute > Revenue and Entered with Revenue metrics. (2) · Calculated based on the Business Attribute > Satisfaction and Entered with Satisfaction metrics. (2) · Calculated based on the Business Attribute > Transfer Initiated Agent and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Transfer Initiated and Accepted metrics. (2)
usedIn:
None (2) · AHT (2) · Business Metrics Executive Report (2) · Contact Center Dashboard (2) · Contact Center Report (2) · Customer Perspective Report (2) · Interaction Volume Business Attribute Email Report (2) · Interaction Volume Business Attribute Report (2) · Interaction Volume Business Result Report (2) · Interaction Volume Summary Report (2) · Model Efficiency (2) · Pre-Agent Termination Report (2) · Predictive Routing - AHT & QUEUE (2) · Predictive Routing - Model Efficiency (2) · Predictive Routing AB Testing Report (2) · Predictive Routing AB Testing Report (Hour) (2) · Predictive Routing Operational Report (2) · Task Volume Dashboard (2) · Task Volume Report (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
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