Drilldown: GCXI Metric

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GCXI Metric > folder : Queue > Q Customer & Consults > Abandoned Waiting ST1 or Service Objects & displaysInFolder Premise: None

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type:
None (2) · Disposition (2)
mediaType:
None (4) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (4) · Disposition (2) · Number (4)
folder: (Click arrow to add another value)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
None (4) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1, Q_ABANDONED_STI_2, and so on) (2) · Q_ABANDONED_STI__PCT (where is a value between 1 and 20, corresponding to the number of this threshold, such as Q_ABANDONED_STI_1_PCT, Q_ABANDONED_STI_2_PCT, and so on) (2) · TIME_INT_VAL_01 (2) · TIME_INT_VAL_02 (2) · TIME_INT_VAL_03 (2) · TIME_INT_VAL_04 (2) · TIME_INT_VAL_05 (2) · TIME_INT_VAL_06 (2) · TIME_INT_VAL_07 (2) · TIME_INT_VAL_08 (2) · TIME_INT_VAL_09 (2) · TIME_INT_VAL_10 (2) · TIME_INT_VAL_11 (2) · TIME_INT_VAL_12 (2) · TIME_INT_VAL_13 (2) · TIME_INT_VAL_14 (2) · TIME_INT_VAL_15 (2) · TIME_INT_VAL_16 (2) · TIME_INT_VAL_17 (2) · TIME_INT_VAL_18 (2) · TIME_INT_VAL_19 (2)
dbTable:
None (4) · AG2_QUEUE_ABN_* (2) · AG2_QUEUE_ABN_[*].ABANDONED_STI_2 (2) · AG2_QUEUE_ABN_[*].ABANDONED_STI_ (where is a value between 1 and 20 (2) · AGR_SCFG.INT_VAL_01 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_02 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_03 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_04 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_05 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_06 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_07 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_08 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_09 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_10 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_11 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_12 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_13 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_14 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_15 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_16 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_17 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_18 (These are internal tables that store time ranges for different media.) (2) · AGR_SCFG.INT_VAL_19 (These are internal tables that store time ranges for different media.) (2) · and so on ) (2) · corresponding to the number of this threshold (2) · such as AG2_QUEUE_ABN_[*].ABANDONED_STI_1 (2)
calculation:
None (4) · Calculated based on the > Q Customer & Consults > Abandoned Waiting ST > Abandoned Waiting ST metric and the value of AG2_QUEUE_ABN_[*].ABANDONED (where is a value between 1 and 20). (2) · Max([Max Date]) (2) · Max([Start Date Time Key]) (2)
usedIn:
None (4) · Abandon Delay Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
QueueCustomerAndConsultsAbandonedWaitingAbandonedWaiting (2) · QueueCustomerAndConsultsAbandonedWaitingAbandonedWaitingST120 (2) · QueueCustomerAndConsultsAbandonedWaitingPercentAbandonedWaitingST120 (2) · ServiceObjectsBound1 (2) · ServiceObjectsBound10 (2) · ServiceObjectsBound11 (2) · ServiceObjectsBound12 (2) · ServiceObjectsBound13 (2) · ServiceObjectsBound14 (2) · ServiceObjectsBound15 (2) · ServiceObjectsBound16 (2) · ServiceObjectsBound17 (2) · ServiceObjectsBound18 (2) · ServiceObjectsBound19 (2) · ServiceObjectsBound2 (2) · ServiceObjectsBound3 (2) · ServiceObjectsBound4 (2) · ServiceObjectsBound5 (2) · ServiceObjectsBound6 (2) · ServiceObjectsBound7 (2) · ServiceObjectsBound8 (2) · ServiceObjectsBound9 (2) · ServiceObjectsMaxDate (2) · ServiceObjectsMinDateTimeDayKey (2) · ServiceObjectsMinDateTimeDayKeyFmt (2) · ServiceObjectsMinDateTimeKey (2) · ServiceObjectsMinDateTimeKeyFmy (2) · ServiceObjectsMinDateTimeNextDayKey (2) · ServiceObjectsMinDateTimeNextDayKeyFmt (2) · ServiceObjectsStartDateTimeKey (2)

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