Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder Cloud: None & usedIn : Agent Outbound Campaign Report or Queue Outline Report

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type:
Disposition (6)
mediaType:
All (4) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (6)
dataType:
Number (6)
folder:
Agent > Activity (2) · Outbound Contact (2) · Outbound Contact > Agent Contact (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2)
displaysInFolder:
None (4) · Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4)
Other values:
dbTable:
None (6)
Other values:
calculation:
None (6) · Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) · Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) · Calculated as Engage Time divided by Accepted Agent metrics. (2) · Calculated as Handle Time divided by the sum of Accepted Interactions and Received Consultations. (2) · Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) · Calculated as the sum of the Queue > Entered and Queue > Q Consult > Entered metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Agent and Queue > Q Consults > Consult Received Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted and Queue > Q Consults > Consult Accepted metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted Other and Queue > Q Consults > Accepted Other metrics. (2) · Calculated as the sum of the Queue > Q Customer > Clear Time and Queue > Q Consults > Consult Clear Time metrics. (2) · Calculated as the sum of the Queue > Q Customer > Cleared and Queue > Q Consults > Cleared metrics. (2) · Calculated as the sum of the Queue > Q Customer > Distributed and Queue > Q Consults > Distributed metrics. (2) · Calculated based on the Agent Contact > Preview Time and Agent Contact > Preview metrics. (2) · Calculated based on the following metrics from the Outbound Contact > Agent Contact folder: Handle Time, Accepted, and Consult Received Accepted. (2) · Calculated based on the Hold and Hold Time Activity metrics. (2) · Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) · Calculated based on the Queue > Accepted and Queue > Accepted Agent metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Calculated based on the Queue > Offered and Queue > Q Consult > Consult Offered. (2) · Calculated based on the Queue > Q Customer > Redirected and Queue > Q Consults > Consult Redirected metrics. (2) · Calculated based on the Queue > Routed Other and Queue > Q Consults > Consult Routed Other metrics . (2) · Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) · Calculated based on the Queue > Stuck and Queue > Q Consults > Consult Stuck metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (6)
premise:
yes (6)
project:
None (6)
notproject:
None (6)
anchor:
Other values:

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