Drilldown: GCXI Metric

Jump to: navigation, search

Choose a table:


GCXI Metric > displaysInFolder: None & usedIn : Customer Segment Service Level Report or Interaction Traffic Group Report or Predictive Routing AB Testing Report or Predictive Routing Operational Report

Use the filters below to narrow your results.

type:
None (4) · Disposition (4)
mediaType:
None (4) · All (4) · Voice (2)
dataType:
None (4) · Number (4)
folder:
Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · iWD (2) · Queue > Q Customer (2) · Queue > Queue Predictive Routing (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (6)
displaysInFolder Premise:
None (6)
internalMetricID:
None (4) · ??? (4) · Q_DISTRIBUTED_ (2) · Q_OFFERED (2) · T_ACCEPTED (2) · T_ACCEPTED_TIME_AVG (2) · T_ASA (2) · T_ENGAGE_TIME_AVG (2) · T_HANDLE_TIME_AVG (2) · T_HOLD_TIME_AVG (2) · T_OFFERED (2) · T_WRAP_TIME_AVG (2)
dbTable:
None (6) · AG2_ID_*.ACCEPTED (2) · AG2_ID_FCR_*.ACCEPTED_FCR (2) · AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) · AG2_QUEUE_[*].DISTRIBUTED_ (2)
calculation:
None (4) · Calculated as iWD > Canceled Autocompleted / iWD > Finished (2) · Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) · Calculated based on the (BA Customer >) Entered and Short Abandoned Waiting metrics. (2) · Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) · Calculated based on the Business Attribute > Avg Accept Time Agent metric. (2) · Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) · Calculated based on the Business Attribute > BA Customer > Transfer Initiated Agent and Business Attribute > BA Customer > Offered metrics. (2) · Calculated based on the Business Attribute > Engage Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Handle Time and Accepted Agent metrics. (2) · Calculated based on the Business Attribute > Hold Time and Hold metrics. (2) · Calculated based on the Business Attribute > Wrap Time and Wrap metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) · Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2) · Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
None (2) · yes (4)
premise:
no (2) · yes (4)
project:
None (6)
notproject:
None (6)
anchor:
BusinessAttributeBACustomerAccepted (2) · BusinessAttributeBACustomerASA (2) · BusinessAttributeBACustomerAvgAcceptTime (2) · BusinessAttributeBACustomerAvgEngageTime (2) · BusinessAttributeBACustomerAvgHandleTime (2) · BusinessAttributeBACustomerAvgHoldTime (2) · BusinessAttributeBACustomerAvgWrapTime (2) · BusinessAttributeBACustomerFirstContactResolutionResult (2) · BusinessAttributeBACustomerOffered (2) · BusinessAttributeBACustomerTransferRate (2) · BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) · BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) · BusinessAttributeBAPredictiveRoutingPercentError (2) · iWDPercentCanceledAutocompleted (2) · QueueCustomerDistributed (2) · QueueCustomerOffered (2) · QueueQueuePredictiveRoutingPercentError (2)

Showing below up to 6 results in range #1 to #6.

View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)


View (previous 250 | next 250) (20 | 50 | 100 | 250 | 500)

Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-10-31 12:32:54)"