Drilldown: GCXI Metric
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Use the filters below to narrow your results.
type:
mediaType:
dataType:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
None (2) ·
QC_ACCEPTED_OTHER (2) ·
QC_CLEARED_STUCK (2) ·
QC_CONSULT_ABANDONED (2) ·
QC_CONSULT_ABANDONED_INVITE (2) ·
QC_CONSULT_ABANDONED_SHORT (2) ·
QC_CONSULT_ABANDONED_STANDARD (2) ·
QC_CONSULT_ACCEPTED (2) ·
QC_CONSULT_CLEARED (2) ·
QC_CONSULT_DISTRIBUTED (2) ·
QC_CONSULT_ENTERED (2) ·
QC_CONSULT_OFFERED (2) ·
QC_CONSULT_REDIRECTED (2) ·
QC_CONSULT_ROUTED_OTHER (2) ·
Q_ABANDONED_INVITE_CC (2) ·
Q_ABANDONED_SHORT_CC (2) ·
Q_ABANDONED_STANDARD (2) ·
Q_ABANDONED_STANDARD_CC (2) ·
Q_ABANDONED_TIME_CC (2) ·
Q_ABANDONED_WAIT_CC (2) ·
Q_ACCEPTED_AGENT_CC (2) ·
Q_ACCEPTED_CC (2) ·
Q_ACCEPTED_OTHER_CC (2) ·
Q_CLEARED (2) ·
Q_CLEARED_CC (2) ·
Q_CLEARED_STUCK (2) ·
Q_CLEARED_TIME_CC (2) ·
Q_DISTRIBUTED_ (2) ·
Q_ENTERED_CC (2) ·
Q_OFFERED (2) ·
Q_OFFERED_CC (2) ·
Q_REDIRECTED (2) ·
Q_REDIRECTED_CC (2) ·
Q_ROUTED_OTHER (2) ·
Q_ROUTED_OTHER_CC (2) ·
Q_STUCK_CC (2)
dbTable:
None (2) ·
AG2_QUEUE_*.CONSULT_ABANDONED_SHORT (2) ·
AG2_QUEUE_GRP_*.CONSULT_ABANDONED_SHORT (2) ·
AG2_QUEUE_GRP_YEAR_[*].CONSULT_ENTERED (2) ·
AG2_QUEUE_GRP_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_GRP_[*].CLEARED (2) ·
AG2_QUEUE_GRP_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABANDONED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ABANDONED_STANDARD (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_CLEARED_STUCK (2) ·
AG2_QUEUE_GRP_[*].CONSULT_DISTRIBUTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_REDIRECTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_ROUTED_OTHER (2) ·
AG2_QUEUE_GRP_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_GRP_[*].REDIRECTED (2) ·
AG2_QUEUE_GRP_[*].ROUTED_OTHER (2) ·
AG2_QUEUE_[*].ABANDONED_STANDARD (2) ·
AG2_QUEUE_[*].CLEARED (2) ·
AG2_QUEUE_[*].CLEARED_STUCK (2) ·
AG2_QUEUE_[*].CONSULT_ABANDONED (2) ·
AG2_QUEUE_[*].CONSULT_ABANDONED_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_ABANDONED_STANDARD (2) ·
AG2_QUEUE_[*].CONSULT_ACCEPTED (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED (2) ·
AG2_QUEUE_[*].CONSULT_CLEARED_STUCK (2) ·
AG2_QUEUE_[*].CONSULT_DISTRIBUTED (2) ·
AG2_QUEUE_[*].CONSULT_ENTERED (2) ·
AG2_QUEUE_[*].CONSULT_REDIRECTED (2) ·
AG2_QUEUE_[*].CONSULT_ROUTED_OTHER (2) ·
AG2_QUEUE_[*].DISTRIBUTED_ (2) ·
AG2_QUEUE_[*].REDIRECTED (2) ·
AG2_QUEUE_[*].ROUTED_OTHER (2)
calculation:
None (2) ·
Caclulated based on the Queue > Consult Accepted and Queue > Consult Received Accepted metrics. (2) ·
Calcualted based on the Queue > Consult Entered and Queue > Consult Short Abandoned Waiting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Inviting and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Abandoned Waiting Time and Queue > Q Consults > Consult Abandoned Waiting Time metrics. (2) ·
Calculated as the sum of the Queue > Customer and Consults > Abandoned Inviting and Queue > Customer and Queue > Q Consults > Consult Abandoned Inviting metrics. (2) ·
Calculated as the sum of the Queue > Entered and Queue > Q Consult > Entered metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted Agent and Queue > Q Consults > Consult Received Accepted metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted and Queue > Q Consults > Consult Accepted metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Accepted Other and Queue > Q Consults > Accepted Other metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Clear Time and Queue > Q Consults > Consult Clear Time metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Cleared and Queue > Q Consults > Cleared metrics. (2) ·
Calculated as the sum of the Queue > Q Customer > Distributed and Queue > Q Consults > Distributed metrics. (2) ·
Calculated based on the Queue > Standard Abandoned Waiting and Queue > Q Consults > Consult Standard Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2) ·
Calculated based on the Queue > Offered and Queue > Q Consult > Consult Offered. (2) ·
Calculated based on the Queue > Q Customer > Redirected and Queue > Q Consults > Consult Redirected metrics. (2) ·
Calculated based on the Queue > Routed Other and Queue > Q Consults > Consult Routed Other metrics . (2) ·
Calculated based on the Queue > Short Abandoned Waiting and Queue > Q Consults > Consult Short Abandoned Waiting metrics . (2) ·
Calculated based on the Queue > Stuck and Queue > Q Consults > Consult Stuck metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise: (Click arrow to add another value)
project:
notproject:
anchor:
QueueConsultAcceptedOthers (2) ·
QueueConsultsConsultAbandonedInviting (2) ·
QueueConsultsConsultAbandonedWaiting (2) ·
QueueConsultsConsultAccepted (2) ·
QueueConsultsConsultCleared (2) ·
QueueConsultsConsultDistributed (2) ·
QueueConsultsConsultEntered (2) ·
QueueConsultsConsultOffered (2) ·
QueueConsultsConsultRedirected (2) ·
QueueConsultsConsultRoutedOther (2) ·
QueueConsultsConsultShortAbandonedWaiting (2) ·
QueueConsultsConsultStandardAbandonedWaiting (2) ·
QueueConsultsConsultStuck (2) ·
QueueCustomerAndConsultsAbandonedInviting (2) ·
QueueCustomerAndConsultsAbandonedWaiting (2) ·
QueueCustomerAndConsultsAbandonedWaitingTime (2) ·
QueueCustomerAndConsultsAccepted (2) ·
QueueCustomerAndConsultsAcceptedAgent (2) ·
QueueCustomerAndConsultsAcceptedOthers (2) ·
QueueCustomerAndConsultsCleared (2) ·
QueueCustomerAndConsultsClearTime (2) ·
QueueCustomerAndConsultsDistributed (2) ·
QueueCustomerAndConsultsEntered (2) ·
QueueCustomerAndConsultsOffered (2) ·
QueueCustomerAndConsultsRedirected (2) ·
QueueCustomerAndConsultsRoutedOther (2) ·
QueueCustomerAndConsultsShortAbandonedWaiting (2) ·
QueueCustomerAndConsultsStandardAbandonedWaiting (2) ·
QueueCustomerCleared (2) ·
QueueCustomerDistributed (2) ·
QueueCustomerOffered (2) ·
QueueCustomerRedirected (2) ·
QueueCustomerRoutedOther (2) ·
QueueCustomerStandardAbandonedWaiting (2) ·
QueueCustomerStuck (2) ·
Stuck (2)
Showing below up to 2 results in range #1 to #2.
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