Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > Activity & displaysInFolder: None & displaysInFolder Premise: None

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type:
None (2) · Disposition (2) · Dispostion (2) · Dispotion (2)
mediaType:
None (2) · All (2) · All (except Chat) (2) · All (except Email) (2) · Async (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
None (2) · Number (2)
folder: (Click arrow to add another value)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise: (Click arrow to add another value)
internalMetricID:
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dbTable:
Other values:
calculation:
None (2) · AG2_AGENT_*.XFER_INITIATED_ENGAGE_TIME + XFER_INITIATED_HOLD_TIME (2) · Calculated as AG2_AGENT_[*].ACTIONABILITY divided by AG2_AGENT_[*].ACTIONABILITY_OFFERED, or AG2_AGENT_GRP_[*].ACTIONABILITY divided by AG2_AGENT_GRP_[*].ACTIONABILITY_OFFERED (2) · Calculated as the difference between the Transfer Initiated Agent and Transfer Initiated Agent Warm metrics. (2) · Calculated as the difference between the Transfer Received Accepted and Transfer Received Accepted Warm metrics. (2) · Calculated based on the Abandoned Inviting and Offered Business Attribute metrics. (2) · Calculated based on the Conference Accepted Time and Conference Received Accepted metrics. (2) · Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics. (2) · Calculated based on the Consult Received Time and Consult Received Accepted Activity metrics. (2) · Calculated based on the Consult Received Warm Time and Consult Received Accepted Warm Activity metrics. (2) · Calculated based on the Consult Received Warm Wrap Time and Consult Received Warm Wrap Activity metrics. (2) · Calculated based on the Consult Received Wrap Time and Consult Received Wrap Activity metrics. (2) · Calculated based on the Invite Time and Invite Business Attribute metrics. (2) · Calculated based on the Revenue and Offered with Revenue Activity metrics. (2) · Calculated based on the Satisfaction and Offered with Satisfaction Activity metrics. (2) · Calculated based on the Transfer Accepted Time and Transfer Received Accepted metrics. (2) · Calculated based on the Transfer Initiated Agent and Accepted Agent Queue metrics. (2) · Calculated based on the Transfer Initiated and Accepted Activity metrics. (2) · Calculated based on the Transfer Initiated Time and Transfer Initiated Agent metrics. (2)
usedIn:
None (2) · Agent Activity (2) · Agent Conduct Report (2) · Agent Group Business Attribute Report (2) · Agent Group Interaction Handling Report (2) · Agent Interaction Hierarchy Report (2) · Agent Performance Dashboard (2) · Agent Report (2) · Agent Social Engagement Report (2) · Agent Task Dashboard (2) · Agent Transfer Summary Report (2) · Agent Utilization Email Report (2) · Agent Utilization Report (2) · Task Routing Agent Activity (2) · Task Routing Agent Group Activity (2) · Transfer Dashboard (2)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
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