Drilldown: GCXI Metric
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GCXI Metric > displaysInFolder 
:
Agent > Activity > Queue or
Queue > Q Consults
& displaysInFolder Cloud:
None
:
Agent > Activity > Queue or
Queue > Q Consults
& displaysInFolder Cloud:
None Use the filters below to narrow your results.
type:
mediaType:
dataType:
folder:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud: (Click arrow to add another value)
displaysInFolder Premise:
internalMetricID:
None (2) ·
QC_CONSULT_RCV_ACC_WARM (2) ·
QC_CONSULT_RCV_WARM_HOLD (2) ·
QC_CONSULT_RCV_WARM_HOLD_TIME (2) ·
QC_CONSULT_RCV_WARM_INVITE (2) ·
QC_CONSULT_RCV_WARM_INVITE_TIME (2) ·
QC_CONSULT_RCV_WARM_TIME (2) ·
QC_CONSULT_RCV_WARM_WRAP (2) ·
QC_CONSULT_RECEIVED_ACCEPTED (2) ·
QC_CONSULT_RECEIVED_ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_HOLD (2) ·
QC_CONSULT_RECEIVED_HOLD_TIME (2) ·
QC_CONSULT_RECEIVED_INVITE (2) ·
QC_CONSULT_RECEIVED_INVITE_TIME (2) ·
QC_CONSULT_RECEIVED_TIME (2) ·
QC_CONSULT_RECEIVED_TIME_AVG (2) ·
QC_CONSULT_RECEIVED_WARM_ ENGAGE_TIME (2) ·
QC_CONSULT_RECEIVED_WARM_WRAP_TIME (2) ·
QC_CONSULT_RECEIVED_WRAP (2) ·
QC_CONSULT_RECEIVED_WRAP_TIME (2)
dbTable:
None (2) ·
AG2_AGENT_CUSTOMER_TALK_COUNT (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_ACC_WARM (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP (2) ·
AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_WRAP_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_ACC_WARM (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP (2) ·
AG2_QUEUE_[*].CONSULT_RCV_WARM_WRAP_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_ACCEPTED (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_INVITE_TIME (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP (2) ·
AG2_QUEUE_[*].CONSULT_RECEIVED_WRAP_TIME (2)
calculation:
None (4) ·
Calculated as AG2_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME, or as AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_ENGAGE_TIME + AG2_QUEUE_GRP_[*].CONSULT_RCV_WARM_HOLD_TIME (2) ·
Calculated as AG2_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME or as AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_ENGAGE_TIME plus AG2_QUEUE_GRP_[*].CONSULT_RECEIVED_HOLD_TIME (2) ·
Calculated based on the Queue > Consult Received Time, Consult Received Warm Time, Consult Received Accepted, and Consult Received Accepted Warm metrics. (2)
usedIn:
cloud:
premise:
project:
notproject:
anchor:
AgentActivityEngage (2) ·
QueueAvgConsultReceivedTime (2) ·
QueueConsultReceivedAccepted (2) ·
QueueConsultReceivedAcceptedWarm (2) ·
QueueConsultReceivedEngageTime (2) ·
QueueConsultReceivedEngageWarmTime (2) ·
QueueConsultReceivedHold (2) ·
QueueConsultReceivedHoldTime (2) ·
QueueConsultReceivedInvite (2) ·
QueueConsultReceivedInviteTime (2) ·
QueueConsultReceivedInviteWarm (2) ·
QueueConsultReceivedInviteWarmTime (2) ·
QueueConsultReceivedTime (2) ·
QueueConsultReceivedWarmHold (2) ·
QueueConsultReceivedWarmHoldTime (2) ·
QueueConsultReceivedWarmTime (2) ·
QueueConsultReceivedWarmWrap (2) ·
QueueConsultReceivedWarmWrapTime (2) ·
QueueConsultReceivedWrap (2) ·
QueueConsultReceivedWrapTime (2)
Showing below up to 4 results in range #1 to #4.
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