Drilldown: GCXI Metric

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GCXI Metric > folder: Queue > Q Customer & Consults & dbTable: None & usedIn: None

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type:
Disposition (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · Q_ABANDONED_STANDARD_TIME_MAX_CC (2) · Q_ACCEPTED_THR (2) · Q_DISTRIBUTED_TIME_CC (2) · Q_ENGAGE_TIME_CC (2) · Q_HOLD_CC (2) · Q_INVITE_CC (2) · Q_INVITE_TIME_CC (2) · Q_NOTACCEPTED_CC (2) · Q_TRANSFER_INIT_AGENT_CC (2) · Q_WRAP_CC (2) · Q_WRAP_TIME_CC (2)
dbTable: (Click arrow to add another value)
calculation:
Calculated as the sum of the Q Customer > Standard Abandoned Waiting Time and Q Consult > Standard Abandoned Waiting Time metrics. (2) · Calculated as the sum of the Queue > Q Customer > Accepted in Threshold and Queue > Q Consults > Accepted in Threshold metrics. (2) · Calculated as the sum of the Queue > Q Customer > Distribute Time and Queue > Q Consults > Distribute Time metrics. (2) · Calculated based on the following metrics from the Queue > Engage Time, Queue > Q Consult > Consult Received Engage Time, and Queue > Q Consult > Consult Received Engage Warm Time. (2) · Calculated based on the Queue > Hold Time, Queue > Q Consults > Consult Received Hold Time, and Queue > Q Consults > Consult Received Warm Hold Time metrics. (2) · Calculated based on the Queue > Hold, Queue > Q Consults > Consult Received Hold, and Queue > Q Consults > Consult Received Warm Hold metrics. (2) · Calculated based on the Queue > Invite Time, Queue > Q Consults > Consult Received Invite Time, and Queue > Q Consults > Consult Received Invite Warm Time metrics. (2) · Calculated based on the Queue > Invite, Queue > Q Consults > Consult Received Invite, and Queue > Q Consults > Consult Received Invite Warm metrics. (2) · Calculated based on the Queue > Max Abandoned Waiting Time metric. (2) · Calculated based on the Queue > Not Accepted and Queue > Q Consults > Consults Redirected metrics. (2) · Calculated based on the Queue > Transfer Initiated Agent and Queue > Q Consults > Consult Transfer Initiated Agent metrics. (2) · Calculated based on the Queue > Wrap Time, Queue > Q Consults > Consult Received Wrap Time, and Queue > Q Consults > Consult Received Warm Wrap Time metrics. (2) · Calculated based on the Queue > Wrap, Queue > Q Consults > Consult Received Wrap, and Queue > Q Consults > Consult Received Warm Wrap metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueCustomerAndConsultsAcceptedinThreshold (2) · QueueCustomerAndConsultsDistributeTime (2) · QueueCustomerAndConsultsEngageTime (2) · QueueCustomerAndConsultsHold (2) · QueueCustomerAndConsultsHoldTime (2) · QueueCustomerAndConsultsInvite (2) · QueueCustomerAndConsultsInviteTime (2) · QueueCustomerAndConsultsMaxStandardAbandonedWaitingTime (2) · QueueCustomerAndConsultsMaxStandardAbandonedWaitingTimeFmt (2) · QueueCustomerAndConsultsNotAccepted (2) · QueueCustomerAndConsultsTransferInitiatedAgent (2) · QueueCustomerAndConsultsWrap (2) · QueueCustomerAndConsultsWrapTime (2) · QueueQCustomerConsultsStandardAbandonedWaitingTime (2)

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