Drilldown: GCXI Metric

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GCXI Metric > folder: Agent > Activity > Queue & dbTable: None & usedIn: None

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type:
Disposition (2)
mediaType:
All (2) · All (except Chat) (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder: (Click arrow to add another value)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
@A_ACTIONABILITY_AVG (2) · @A_INFLUENCE_AVG (2) · A_ACCEPTED_OTHER (2) · A_CONSULT_INITIATED_TIME_AVG (2) · A_CONSULT_RCV_WARM_TIME (2) · A_CONSULT_RCV_WARM_TIME_AVG (2) · A_CONSULT_RECEIVED_TIME (2) · A_CONSULT_RECEIVED_TIME_AVG (2) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (2) · A_HANDLE_TIME (2) · A_REVENUE_AVG (2) · A_SATISFACTION_AVG (2) · A_TRANSFER_INIT_AGENT_PCT (2) · A_XFER_RECEIVED_ACCEPTED_PCT (2) · Q_ABANDONED_INVITE_PCT (2) · Q_INVITE_TIME_AVG (2) · Q_TRANSFER_INIT_AGENT_PCT (2)
dbTable: (Click arrow to add another value)
calculation:
Calculated as AG2_AGENT_QUEUE_[*].ACTIONABILITY divided by AG2_AGENT_QUEUE_[*].ACTIONABILITY_OFFERED. (2) · Calculated as AG2_AGENT_QUEUE_[*].INFLUENCE divided by AG2_AGENT_QUEUE_[*].INFLUENCE_OFFERED. (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RCV_WARM_HOLD_TIME (2) · Calculated as the sum of AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_ENGAGE_TIME and AG2_AGENT_QUEUE_[*].CONSULT_RECEIVED_HOLD_TIME (2) · Calculated based on (Activity > Queue) Engage Time, Hold Time, Wrap Time, Consult Received Time, Consult Received Wrap Time, Consult Received Warm Time metrics. (2) · Calculated based on the (Activity > Queue) Consult Initiated Time and Consult Initiated metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Warm Time and Consult Received Accepted Warm metrics. (2) · Calculated based on the (Activity > Queue) Consult Received Wrap Time and Consult Received Wrap metrics. (2) · Calculated based on the (Activity > Queue) Invite Time and Invite Queue metrics. (2) · Calculated based on the (Activity > Queue) Revenue and Offered with Revenue metrics. (2) · Calculated based on the (Activity > Queue) Satisfaction and Offered with Satisfaction metrics. (2) · Calculated based on the (Activity > Queue) the Consult Received Time and Consult Received Accepted metrics. (2) · Calculated based on the (Agent > Activity > Queue) Abandoned Inviting and Offered metrics. (2) · Calculated based on the (Agent > Activity > Queue) Accepted and Accepted Agent Queue metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Initiated Agent and Accepted Agent metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Initiated and Accepted metrics. (2) · Calculated based on the (Agent > Activity > Queue) Transfer Received Accepted and Accepted metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
AgentActivityQueueAcceptedOthers (2) · AgentActivityQueueAvgActionabilityScore (2) · AgentActivityQueueAvgConsultInitiatedTime (2) · AgentActivityQueueAvgConsultReceivedTime (2) · AgentActivityQueueAvgConsultReceivedWarmTime (2) · AgentActivityQueueAvgConsultReceivedWarmWrapTime (2) · AgentActivityQueueAvgConsultReceivedWrapTime (2) · AgentActivityQueueAvgInfluenceScore (2) · AgentActivityQueueAvgInviteTime (2) · AgentActivityQueueAvgRevenue (2) · AgentActivityQueueAvgSatisfaction (2) · AgentActivityQueueConsultReceivedTime (2) · AgentActivityQueueConsultReceivedWarmTime (2) · AgentActivityQueueHandleTime (2) · AgentActivityQueuePercentAbandonedInviting (2) · AgentActivityQueuePercentTransferInitiated (2) · AgentActivityQueuePercentTransferInitiatedAgent (2) · AgentActivityQueuePercentTransferReceivedAccepted (2)

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Retrieved from "https://all.docs.genesys.com/Special:Drilldown/GCXI_Metric (2024-05-14 01:31:41)"