Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: None & dbTable : Calculated based on the Wrap Time and Wrap Activity metrics. or None

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type:
None (14) · Date (2) · Detail (4) · Disposition (16) · Dispostion (2) · Dispotion (2) · Interval (2)
mediaType:
None (18) · All (8) · All (except Chat) (6) · Async (2) · Chat (8) · email (2) · Open (sync) (6) · Voice (10)
dataType:
None (20) · AG2_SDR_SESSION_*.DURATION (2) · AG2_SDR_SURVEY_*.NO_MATCH_ERROR (2) · Disposition (2) · Number (14)
folder:
Other values:
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (26)
displaysInFolder Premise:
None (26)
internalMetricID:
None (24) · A_CONSULT_RCV_WARM_WRAP_TIME_AVG (4) · T_ABANDONED_INVITE_PCT (4) · Q_HANDLE_TIME_AVG (4) · A_TRANSFER_INIT_AGENT_PCT (4) · T_INVITE_TIME_AVG (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4)
Other values:
dbTable: (Click arrow to add another value)
calculation:
None (8)
Other values:
usedIn:
None (20) · Transfer Dashboard (4) · Agent Transfer Summary Report (4) · Predictive Routing Operational Report (4) · Bot Dashboard (4) · Predictive Routing - AHT & QUEUE (4)
Other values:
cloud:
None (2) · no (4) · yes (24)
premise:
None (2) · no (2) · yes (26)
project:
None (26) · IWD (2)
notproject:
None (26)
anchor:
Other values:

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