Drilldown: GCXI Metric

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GCXI Metric > mediaType : All or All (except Chat) & internalMetricID : ??? or A_CONSULT_INITIATED_TIME_AVG & dbTable : AG2_QUEUE_[*].ABANDONED or None & usedIn : Agent Utilization Report or PR Performance Dashboard

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type:
Disposition (4)
mediaType: (Click arrow to add another value)
dataType:
Number (4)
folder:
Agent > Activity (2) · Queue > Queue Predictive Routing (2)
displaysInFolder:
None (4)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID: (Click arrow to add another value)
dbTable: (Click arrow to add another value)
calculation:
Calculated based on the Consult Initiated Time and Consult Initiated Activity metrics. (2) · Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityAvgConsultInitiatedTime (2) · QueueQueuePredictiveRoutingPercentError (2)

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