Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_QUEUE_[*].ABANDONED or CALLBACK_FACT_GI2.CUSTOMER_CONNECTED_TS_TIME

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type:
Detail (2) · Disposition (2)
mediaType:
Chat (4) · Open (sync) (2) · Voice (4)
dataType:
Date (2) · Number (2)
folder:
Callback > Detail (2) · Queue (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
CBF_CUSTOMER_CONNECTED_TS (2) · Q_ABANDONED (2)
dbTable: (Click arrow to add another value)
calculation:
None (4)
usedIn:
Callback Details Report (2) · Interaction Traffic Group Report (2) · Interaction Traffic Report (2) · Queue Outline Report (2) · Queue Summary Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
CallbackDetailCustomerConnectedTimestamp (2) · QueueAbandonedWaiting (2)

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