Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_ID_*. XFER_ACCEPTED or None & usedIn: Predictive Routing - Model Efficiency

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type:
None (2) · Disposition (2)
mediaType:
None (2) · All (2)
dataType:
None (2) · Number (2)
folder:
Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2)
displaysInFolder:
None (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
None (2) · T_ACCEPTED_TIME_AVG (2)
dbTable: (Click arrow to add another value)
calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) · Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) · Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) · Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
BusinessAttributeBACustomerAvgAcceptTime (2) · BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) · BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) · BusinessAttributeBAPredictiveRoutingPercentError (2)

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