Drilldown: GCXI Metric

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GCXI Metric > dbTable : AG2_CHAT_AGENT_*.ACCEPTED_UNIQUE or None & usedIn: Interaction Traffic Group Report

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type:
Disposition (2)
mediaType:
All (2) · Chat (2) · Open (sync) (2) · Voice (2)
dataType:
Number (2)
folder:
Queue (2) · Queue > Q Customer (2)
displaysInFolder:
None (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (2)
displaysInFolder Premise:
None (2)
internalMetricID:
Q_ABANDONED_TIME_AVG (2) · Q_ACCEPTED_TIME_AVG (2) · Q_OFFERED (2) · Q_SERVICE_LEVEL_ACC_PCT (2)
dbTable: (Click arrow to add another value)
calculation:
Calculated based on the Queue > Abandoned Waiting Time and Queue > Abandoned Waiting metrics. (2) · Calculated based on the Queue > Accept Time and Queue > Accepted metrics. (2) · Calculated based on the Queue > Accepted in Threshold and Queue > Q Customer > Offered metrics. (2) · Calculated based on the Queue > Entered and Queue > Short Abandoned Waiting metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
yes (2)
premise:
yes (2)
project:
None (2)
notproject:
None (2)
anchor:
QueueAvgAbandonedWaitingTime (2) · QueueAvgAcceptTime (2) · QueueCustomerOffered (2) · QueuePercentAcceptServiceLevel (2)

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