Drilldown: GCXI Metric

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GCXI Metric > displaysInFolder: None & dbTable : AG2_AGENT_[*].GROUP_COMBINATION_KEY or Calculated based onthe Not Ready In Time Interaction State and the Not Ready Time Summarized State metrics.

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type:
None (2) · Disposition (2) · Interval (2)
mediaType:
All (2) · Voice (2)
dataType:
Number (4)
folder:
Agent > Activity (2) · Agent > State and Reason > Interaction State (2) · Outbound Contact > Agent Contact (2)
displaysInFolder: (Click arrow to add another value)
displaysInFolder Cloud:
None (4)
displaysInFolder Premise:
None (4)
internalMetricID:
A_GROUP_COMBINATION (4) · IA_NOT_READY_IN_TIME_PCT (2)
dbTable: (Click arrow to add another value)
calculation:
None (4)
usedIn:
None (4) · Agent Not Ready Report (2)
cloud:
yes (4)
premise:
yes (4)
project:
None (4)
notproject:
None (4)
anchor:
AgentActivityGroupCombination (2) · AgentStateandReasonInteractionStatePercentNotReadyInTime (2) · OutboundContactAgentContactGroupCombination (2)

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