Drilldown: GCXI Metric
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GCXI Metric > dbTable 
:
AG2_AGENT_*.XFER_INITIATED_WARM or
None
& usedIn:
Predictive Routing Operational Report
:
AG2_AGENT_*.XFER_INITIATED_WARM or
None
& usedIn:
Predictive Routing Operational Report Use the filters below to narrow your results.
type:
dataType:
folder:
displaysInFolder:
displaysInFolder Cloud:
displaysInFolder Premise:
internalMetricID:
dbTable: (Click arrow to add another value)
calculation:
Calculated as the sum of all agent scores for agents who handled an interaction routed by GPR, divided by the total number of interactions. (2) ·
Calculated based on the (BA Customer >) Entered and Short Abandoned Waiting metrics. (2) ·
Calculated based on the Business Attribute > Accept Time and Accepted metrics. (2) ·
Calculated based on the Business Attribute > BA Customer > Accepted and Business Attribute > BA Predictive Routing > Turnaround Time metrics. (2) ·
Calculated based on the Queue > Queue Predictive Routing > Active and Queue > Queue Predictive Routing > Error metrics. (2) ·
Calculated based on the value of the Business Attribute > BA Predictive Routing > Error and the value of Business Attribute > BA Predictive Routing > Active metrics. (2)
usedIn: (Click arrow to add another value)
cloud:
premise:
project:
notproject:
anchor:
BusinessAttributeBACustomerAvgAcceptTime (2) ·
BusinessAttributeBACustomerOffered (2) ·
BusinessAttributeBAPredictiveRoutingAvgAgentScore (2) ·
BusinessAttributeBAPredictiveRoutingAvgTurnaroundTime (2) ·
BusinessAttributeBAPredictiveRoutingPercentError (2) ·
QueueQueuePredictiveRoutingPercentError (2)
Showing below up to 4 results in range #1 to #4.
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