Drilldown: GCXI Metric

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GCXI Metric > dataType: number

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type:
None (12) · Date (2) · Detail (6) · Disposition (10) · Dispostion (2) · Dispotion (2) · Interval (2)
mediaType:
None (8) · All (12) · All (except Chat) (6) · All (except Email) (8) · Async (4) · Chat (8) · Open (sync) (6) · Voice (12)
dataType: (Click arrow to add another value)
folder:
Agent (2) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > Detail > Ixn State (2) · Agent > Detail > Session (2) · Agent > Detail > State (2) · Agent > Group Membership (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Interaction State > Interaction Predictive Routing (2) · Agent > State and Reason > Summarized State (2) · Business Attribute > BA Consults (2) · Business Attribute > BA Customer (2) · Business Attribute > BA Predictive Routing (2) · Callback (2) · Callback > Detail (2) · Chat > Agent (2) · Detail > Handling Attempt (2) · Detail > Handling Attempt > Handling Predictive Routing (2) · Detail > Transfer (2) · Outbound Contact (2) · Outbound Contact > Agent Contact (2) · Outbound Contact > Contact Attempt (2) · Queue (2) · Queue > Q Consults (2) · Queue > Q Customer (2) · Queue > Q Customer & Consults (2) · Queue > Q Customer & Consults > Abandoned Waiting ST1 (2) · Queue > Q Customer & Consults > Accepted Agent ST1 (2) · Queue > Queue Predictive Routing (2) · Service Objects (2)
displaysInFolder:
None (16) · Agent > Activity (2) · Agent > Activity > Queue (2) · Agent > State and Reason > Interaction State (2) · Agent > State and Reason > Summarized State (2) · Designer > Survey (2) · Outbound Contact > Agent Contact (4) · Outbound Contact > Contact Attempt (4) · Queue > Q Consults (2) · Queue > Q Customer (2)
displaysInFolder Cloud:
None (16)
displaysInFolder Premise:
None (16)
internalMetricID:
None (14) · ??? (8) · Q_ABANDONED_INVITE_PCT (4) · A_CONSULT_RCV_WARM_WRAP_TIME_AVG (4) · A_CONSULT_RECEIVED_WRAP_TIME_AVG (4) · A_TRANSFER_INIT_AGENT_PCT (4) · Q_HANDLE_TIME_AVG (4) · T_DATE_TIME_KEY (4) · A_GROUP_COMBINATION (4) · T_INVITE_TIME_AVG (4) · Q_TRANSFER_INIT_AGENT_PCT (4) · T_ABANDONED_INVITE_PCT (4) · Q_INVITE_TIME_AVG (4)
Other values:
dbTable:
None (14) · AG2_QUEUE_*.GPM_ERROR (4) · IF_IRF_GPM_FACT_GI2.AGENT_SCORE (4) · IF_IRF_GPM_FACT_GI2.WAIT_TIME (4) · AG2_AGENT_[*].GROUP_COMBINATION_KEY (4)
Other values:
calculation:
None (16)
Other values:
usedIn:
None (16) · Transfer Dashboard (4) · Predictive Routing Operational Report (4) · Campaign Summary Report (4) · Predictive Routing - AHT & QUEUE (4) · Agent Outbound Campaign Report (4)
Other values:
cloud:
yes (16)
premise:
yes (16)
project:
None (16)
notproject:
None (16)
anchor:
Other values:

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